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"Hotel is ok, bathroom was very old, no shower cabin, installations from the 90s"

"We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late . "

"Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating. "

"There’s nothing Grand about it in the slightest. It isn't the cheapest hotel around yet you still have to pay 10bng to use the sauna each time. I have stayed in a lot of hotels in Bulgaria and this is the first I’ve heard of this. No kettle or hairdryer in the room, just a TV and drinking glasses. Extremely dated, the bed is not comfortable and you can feel the springs. The drains/water really smell disgusting and the shower curtain stank of cigarette smoke. The room was not at all soundproofed...

"Nice"

"Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine."

"Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing...

"Lovely hotel with nice amenities in a great forest setting, was beautiful with snowfall "

"Very friendly manager"

"This was not my first choice for a hotel in Bansko, but I'm so glad that I chose this. It had everything. You can see mountains everywhere, it has plenty of space where to park, staff are friendly, service is amazing, food was good, fair price. All in all, pretty good experience. "

"We had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant). We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as...

"Location was spot on, staff very helpful generally an excellent stay "

"Tolles Aparthotel, sehr nettes Personal, persönliche Betreuung, tolles Essen. Wir haben einen erholsamen Urlaub genossen. Borovetz ist im Sommer zum Wandern empfehlenswert sowie das schöne Hotel."

"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "