Samsung Performing Arts Theatre Tours and Activities

Room The main reason I booked this hotel was because the pictures online looked amazing. However, when I arrived, the room I got was nothing like the photos—it had an outdated appearance. The pictures made the hotel look upscale and fancy, but in person, it felt more like a 2-star room. Very disappointing. Service The staff were the highlight of the stay. Everyone, from the cleaners to the service crew, was incredibly helpful, friendly, and quick to respond to any requests. In fact, they were more approachable and accommodating than the receptionists. Great service overall. Common Areas The lobby was another letdown. It appeared much larger and more luxurious in the photos, but in reality, it was smaller and more compact. Reception The receptionist we dealt with didn’t provide clear directions to our suite. She simply pointed to the elevator, which seemed straightforward, but it wasn’t. The hotel has a two-elevator system that’s disconnected, making it confusing to navigate. Thankfully, one of the cleaners stepped in and kindly showed us the way. Overall This hotel doesn’t feel like a 4-star establishment—it’s more like a 3-star experience at best. While the service staff were exceptional, the discrepancies between the marketing photos and the actual experience were too significant to ignore.

The place was convenient and cozy. The restaurant was superb and the staff were wonderful. Thank you Crimson. See you next time. Tried calling you Ron to say Thank you for the wonderful breakfast with my family but you hanged up on me! Anyways Thank you for your kindness!!! Lyn Stiles

Hotel itself was great. Due to construction around the property it did not have a great appearance on the out,but inside was great and so was the staff