2/10 Terrible
Tia
Travelled with partner
17 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever. I had the horrible experience of spending 3 nights in this motel. This is not a hotel by any means. This is a 2 star at best old two story motel. Not having been to San Jose before I had no idea what a dump this place was. The room is smaller than any room I’ve ever stayed to the point that you cannot walk around the perimeter of the beds. I was on the lower level and could hear every sound from both sides and above me. It sounded as though they were doing some type of construction or maintenance above me and I could hear people walking by the front window by my bed all night and kept waking up. The refrigerator froze everything and you can always tell how low quality the place is if they have one-ply toilet paper. Also beware, they will attempt to charge you for makeup on a towel. I noticed an almost $100 charge on my credit card a couple hours after I left and called to ask what that was about and was told that the housekeeper said there was makeup on some towels. First, the towels are old, rough, and cheap. Second, if every single towel and washcloth in that room were completely ruined (which they absolutely were not at all!) it would not total $100. I wash my makeup off every night with white towels and have never had an issue with them easily rinsing off. I was charged a damage fee before these items were even attempted to be washed. The “supervisor” of the motel said there was “nothing she could do, whatever the housekeeper says goes”. Do not book!
Tia
Stayed 3 nights in Dec 2024