Sarafovo Hotels, Burgas

"Great value off peak rates"

"Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one. "

"Hotel Marina keeks the same great conditions, very nice rooms, and those ones with see view are most beoutifully. Good breakfast, clean rooms but overheated, only with windows open the temperature inside decrease enough. The hotel parking is automated with LPR, but you need to check in first. Will be nice if would possible to send car number in advance to save one ticket paper and some time to enroll it ..."

"What a fabulous stay. Was welcomed and had a great room. Very clean and very comfortably bed. Dinner and breakfast was great and staff were very polite and attentive. We were even given a comp 6 hour late checkout which added to our comfortable stay. Will def return when back in the area. "

"Fourth time staying at this Hotel and as always it was fantastic! The room is incredibly spacious and the bed and pillows are so comfortable! Fantastic view of the sea from our balcony and a delicious dinner as well as breakfast. Also thoroughly enjoyed the spa with two saunas and a steam room along with a salt pool, hot tub and another indoor pool. "

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"

"Absolutely amazing. Had 4 days all inclusive and the food was so good, facilities were amazing and loved the spa- one of the best massages "

"Excellent hotel! Clean, great location, very large room. "

"Our room was huge and the twin beds were both small doubles. The bathroom had a bath and separate walk in shower. Bath robes and slippers were provided. The sea view from the balcony was fabulous. The buffet meals had a fantastic selection and plenty of it! Tea and coffee was freely available at breakfast as well as juices and water. All the staff were friendly and the restaurant staff were exceptional. There is a walkway that leads directly onto the beach so no crossing the road! Would thoroughly recommend this hotel."