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"I emailed the property for shuttle service and email was not helpful. Receptionist does not have cart for luggages especially for a solo vacationer like me with 2 luggages (from traveling 4 countries). I was needing help and reception people too busy. They don’t see people in the eyes to see if clients need help or too tired traveling around. They just see people checking in and out. Restaurant foods are okay and I have to wait for coffee refill then bus boy just pick up my foods I left on my table while grabbing or waiting for coffee. And you can tell I didn’t finish my breakfast food, yogurts, fruits yet."

"The staff, service and rooms were excellent. Only (slight) improvement I could recommend is a little more attention from some of the service staff at breakfast. "

"Convenient and a very nice location."

"Location. Clean. Comfortable bed."

"Location is excellent for catching public buses to anywhere in London. The stops are across the street. Staff checking us in was excellent, listened to our preferences and coordinated our personal reservations with those of a tour we were linking up with. Breakfast options were too many to list here. They had everything for all tastes, literally. Absolutely love the scent of the lobby and main areas."

"Great! Even has a kitchenette in the room and laundry facilities in the basement"

"Friendly staff, beautiful view of Tower bridge, excellent breakfast, and prompt room service."

"Great location "

"Everything about our stay with The Royal Horseguards was top-notch! Our view of the London Eye from our balcony was delightful, and our interactions with the staff was always very pleasant and helpful. The hotel's central location made it easy to walk to nearly all of our destinations, shops, restaurants, and the underground."