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"Had a great stay at the NH Collection Quito Royal. The front desk set us up with a driver to do some sightseeing at the last minute, and the driver was great. They conveniently held our bags after we checked out, and even offered us a late check out (one hour) for free. Room was spacious and clean, and water pressure was perfect. It was easy to get taxis/ubers as well. Would definitely stay there again!"

"Excent"

"While the building and facilities might seem a bit outdated, it’s the service and professionalism that marks it a great hotel. From the minute I stepped into the lobby I felt being taken care of. They helped me when I left my cell phone on the Uber car, they gave me late check out option, arranged restaurant reservation and car service…. I am happy to see that bathroom supplies are in refillable bottles instead of those tiny plastic ones. And the room service meal has good healthy options. It’s a large hotel with many guests, but I felt personable connection with the staff. "

"Very comfortable y staff very attentive y especially important is security. Recommend this hotel if visiting Quito"

"This property was a great start point for our holiday in the Galapagos as it was close to the airport and had transportation. The room was beautiful and comfortable and there were a few restaurants close to the area. "

"Muy. Buen hotel la atención excelente como siempre recomendado."

"This was a great place to stay near the airport. The staff was great, the airport oick uo went smoothly and the complimentary breakfast was very lovely. One negative was the late night noise from the street which made sleeping difficult. "

"The staff were attentive, polite and accommodating. When I had a problem with my credit card in Canada, they ensured I could call them without incurring any long distance charges when the collect call was not working. The restaurants were great to eat at and we really enjoyed a massage at the spa after many days of hiking. One suggestion is that you become a Marriott member to get free internet as rooms booked through Expedia often don't include complementary access. Again another example of the great service, when I realised the Internet was not free, they arranged to get me signed up as a member and then reversed out the changes. Many hotels I have stayed at need to spend some time here to understand what great customer service looks like. Needless to say, the rooms were very clean, very comfortable and the overall environment was great. They represented real value for money and I will be sure to stay here when we return again."

"Staff is very helpful and clean hotel. Great breakfast variety included. Convenient location to Quicentro shopping and dining just steps away."