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"The staff was amazing when we arrived. We were to return our rental vehicle and return by Uber but they offered to go with us and bring us back to the hotel. Was not expecting that at all! Staff was very pleasant and shuttle to airport was smooth and comfortable. Would highly recommend this hotel. "

"Truly kind and lovely staff with a vested interest in our experience. Nice, well-maintained property with only two extremely minor complaints that wouldn’t keep us from returning; the ice machine was broken for the property during the first part of our stay, and there was a very small, but noticeable patch of mildew and discoloration behind the wall of the shower near the non-slip courtesy bar/handle inside the bath area. The staff were very kind and accommodating at every stage and provided extra washcloths when asked, the rooms were otherwise very clean and tidy and comfortable. We will visit again!"

"This was an overnight stay coming from a cruise, and they accommodated an earlier check-in for us without issue. Staff was friendly from Luggage Services at arrival through staff in The Apron for our meal. They arranged a very early wake up and taxi service to the airport the next morning and everything went as planned. "

"Staff lovely, was nice to get a room up grade ,convenient to things highly recommend staying "

"Easy check in. Great location. Quick drive to downtown. We were on a 2 week road trip and this was the only hotel that gave my two kids each a welcome gift with snacks and games! I thought that was so thoughtful of them. "

"Hotel was great, but two of the lifts were out of action which lead to over crowded lifts and kind delays s getting too and from the room. "

"good"

"Ok service but very convenient and nice rooms"

"Rooms were nice with parking. Not too far from Vancouver and close to the Richmond Night Market if you plan on checking that out. "