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Castillo Real Resort Hotel

3.0 star property
Art Deco hotel with steam room and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Lobby lounge
Outdoor pool
Steam room
Sauna

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
The price is AU$204
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

Standard Room, 1 King Bed, Accessible, Pool View

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property

Guy Harvey Resort on St Augustine Beach

Pool
Pet-friendly
Parking included
Free WiFi
8.6 out of 10, Excellent, (2212)
The price is AU$230
includes taxes & fees
8 Dec - 9 Dec
Guy Harvey Resort on St Augustine Beach
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About the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080

What's nearby

  • St. Augustine Beach - 2 min walk - 0.2 km
  • St. Johns County Ocean Pier - 9 min walk - 0.8 km
  • Anastasia State Park - 5 min drive - 4.8 km
  • St. Augustine Lighthouse & Maritime Museum - 6 min drive - 5.2 km
  • St. George Street - 10 min drive - 8.6 km

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Salt Life Food Shack - ‬11 min walk
  • ‪Sunset Grille - ‬5 min walk
  • ‪Beachcomber Restaurant - ‬11 min walk

About this property

Castillo Real Resort Hotel

Hotel near St. Augustine Beach
Castillo Real Resort Hotel provides amenities, such as a steam room and a hot tub. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Self-parking (surcharge), express check-out and laundry services
  • A 24-hour front desk, smoke-free property and multilingual staff
  • A lift, tour/ticket information and a front desk safe
  • Guest reviews speak highly of the dining options, beach locale and pool
Room features
All 60 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi. Guest reviews speak positively of the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with showers and hairdryers
  • 32-inch flat-screen TVs with premium channels and DVD players
  • Fridges, microwaves and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 22 July 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night.

Payment types

Important information

Optional extras

  • Uncovered self-parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Frequently asked questions

Does Castillo Real Resort Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Castillo Real Resort Hotel?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Castillo Real Resort Hotel on 1 Dec 2024 start from AU$203.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castillo Real Resort Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Castillo Real Resort Hotel?

Self-parking is available for USD 10.65 per day.

What time is check-in at Castillo Real Resort Hotel?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Castillo Real Resort Hotel?

Checkout is at 11 AM.

Where is Castillo Real Resort Hotel located?

Situated by the ocean, this hotel is within 1 mi (2 km) of St. Johns County Ocean Pier and St. Augustine Beach. Fiesta Falls Mini-Golf and Matanzas River are also within 2 miles (3 km).

Castillo Real Resort Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1007 reviews" "
Rating 8 - Good. 235 out of 1007 reviews" "
Rating 6 - Okay. 132 out of 1007 reviews" "
Rating 4 - Poor. 58 out of 1007 reviews" "
Rating 2 - Terrible. 47 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Travelled with family
Disliked: Amenities, property conditions & facilities
This is going to be a lovely hotel... in a few months. For now, it's been bought and is under construction. I booked an overnight stay for four; hoping to enjoy some of the amenities. The restaurant is closed; luckily there are plenty of local options. I thought one friend would enjoy the fitness room. Closed. We can hit the sauna after a long drive. Closed. Let me check the pool... outside. Too cold (yes, it was November). How about the hot tub? Scalding hot... dangerous actually. The front desk clerk said to see the manager in the morning. Of course, he "wasn't in yet" by the time we had to leave. I booked this place specifically based on the website and ability to simply park and relax after a long day. Oh yeah... they also charged me for parking. Had I not anywhere to go, I would have waited for to discuss things with the manager. Do yourself a favor and call them to see what's actually "open" before you book here.
Stayed 1 night in Nov 2024

6/10 Okay

Glenda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is beautiful has a lot of potential, is under renovation and that could be inconvenient, the real issue was that the key machine was broken so we didn’t have a room key so an employee from front desk had to open our door every time we came back to our room
Stayed 3 nights in Nov 2024

10/10 Excellent

mariela

Liked: Cleanliness, amenities
It was very clean and nice people.
Stayed 1 night in Nov 2024

4/10 Poor

Nancy F

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Be aware that the property is undergoing extensive renovations to become a Hilton Tapestry. Our first room, the door would not lock and there is a drop off from the entrance area and the room that is a trip hazard. The desk clerk was very nice & accommodating; however, there is a skeleton crew operating the hotel and a lot of unfinished areas in the rooms.
Stayed 1 night in Nov 2024

6/10 Okay

Adam

Liked: Staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Ariel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
“Under construction” but a lot of stuff needs work and attention, according to front desk. Hidden fee for daily parking upon check-in, $10. Asked night staff for some towels (he understood) and got stack of floor mats. Water wasn’t that hot at all, but they said the showers were brand new.
Stayed 1 night in Nov 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lady at the front desk I don’t remember her name but a very sweet (African American woman) is the absolute best. Please keep her and I will always book here. The hotel is wonderful, I will definitely return.
Stayed 1 night in Nov 2024

2/10 Terrible

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, would not recommend! We arrived with friends, and it was an absolute disaster from the start. It quickly became clear that this hotel is not worth the money. 1. Cleanliness is a total disappointment. As soon as we entered the room, we could immediately smell stale air. The bed linen was covered in dust, and there were visible stains on the mattress. It was obvious that someone had stayed there before us and not much had been cleaned. The blankets and pillows smelled musty, and even after we requested a change of sheets, it didn’t improve the situation. 2. The bathroom is a nightmare. The bathroom was full of hair — on the floor, in the sink, and in the shower. It looked like no cleaning had been done. The plumbing was old and filthy, the faucet barely worked, and the shower had only lukewarm water. It felt like we were in a rundown hostel, not a hotel. 3. No light in part of the room. There was no light in part of the room. We tried asking the front desk about it, but that only made things worse. The dark corner of the room was completely unusable because it was pitch black. 4. Front desk — rude and unhelpful. When we complained about the lack of cleaning and the issues with the room, the front desk staff responded in an incredibly rude and dismissive manner. They told us that it was “normal” for their hotel and that nothing would be done about it. This is how they treat paying guests. Overall, it was a complete failure
Stayed 2 nights in Nov 2024

8/10 Good

Konrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place a bit pricey
Stayed 1 night in Oct 2024

10/10 Excellent

richard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Staff & service, amenities
The fact that customers have to pay for parking in the hotel parking that’s not even gated is quite ridiculous. I’ve been staying at hotels every year on vacations for 20 years now and have never heard of hotels charging for parking. Also when checking in, it would be nice to be greeted with an employee that makes you feel welcome and not like you’re in court paying for a citation of some sort. Employees like that will push customers away. This stay was not worth the cost. Room was clean. Shower was better than most. A bath tub would have been nice. Breakfast was not available as advertised.
Stayed 1 night in Oct 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the unique look of the hotel and how friendly and accommodating the staff was.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the lobby. THe atmosphere of the room is "cold". We did not have any transportation we could not go anywhere to get food. An unexpected fasting situation. Really not your fault. Liked the ocean view.
Stayed 2 nights in Oct 2024

6/10 Okay

Julio

Travelled with partner
Liked: Staff & service
I ordered a single king bed and got single king and twin bed. Horrible view. Pool fountain was off. Theyre under construction so i was awakened early
Stayed 1 night in Oct 2024

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Wait till the renovations are done!! Kinda messy right now. Also they removed all the hot tubs!
Stayed 2 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is no longer in the hotel and they now charge a daily parking fee of $10.
Stayed 1 night in Oct 2024

10/10 Excellent

DINA

Stayed 2 nights in Sep 2024

6/10 Okay

Joey

Liked: Cleanliness
Stayed 2 nights in Sep 2024

2/10 Terrible

laura

Disliked: Cleanliness, property conditions & facilities
Theres no restaurant, the entry doors are broken, leaving you to use use the side door thats never locked. Our 1st room had sand on floors, no towels & partial hygiene products. Lighting is terrible, no vending other than by pool, pool towels are thin, small & flimsy. The door to bathrooms obstruct the sink area & theres not a single shelf in the showers to put products on. Not even a soap dish. Rhonda, the employee on our 2nd night was very good & helpful tho. She's the best thing the hotel offers.
Stayed 2 nights in Sep 2024

8/10 Good

Sandy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Will come stay again once the remodel has been completed!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to Rhonda who took especially good care of us upon check in. We look forward to the updates and will be back again next year.
Stayed 2 nights in Sep 2024

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a dead area for cell signals. I couldn't use my hot spot. The hotel did not have internet for almost 3 days. I work remotely so I had to leave my room to work. It is a small and very quiet hotel. It charges a daily parking fee but they are not responsible if anything happens to your car. It is not worth paying full price.
Stayed 3 nights in Sep 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
The property restaurant is closed/under renovation, (as is much of the hotel), the hot tub didn't work and they immediately charged you per day for parking at check in. Night staff said they'd get someone in morning to look at hot tub. Spoke to day manager next day and they had no pass down of the issue and said they'd also have someone fix it but it was never fixed over the entire weekend. Has potential to be a nice hotel but is poorly run.
Stayed 2 nights in Sep 2024

6/10 Okay

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was overall pleased with the hotel. However, I was disappointed that the breakfast that was supposed to be included is not actually included because the restaurant is closed. Also, there was only decaf coffee in my room. It was too late to swap it out when I realized it close to checkout time. The amount spent for the one night stay should have included the breakfast that was Advertised as included.
Stayed 1 night in Sep 2024

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay clean, quiet very nice.
Stayed 2 nights in Aug 2024