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"The staff were excellent. In particular the cleaning staff. They were very accommodating towards my dad’s needs. "

"This hotel is a little gem and provided us with a perfect stop over on our way to Dorset for a holiday. We arrived around 7.30pm and the check in process was friendly and efficient. Our room (number 58) was spacious, beautifully decorated and had a lovely balcony plus an extra window, as we were on the corner of the building. The bed was very comfortable. Although there is an option to eat at the hotel, we chose to explore a little and ate at The Wookey Hole Inn, just a few minutes walk away. We used the hotel bar for a couple of relaxed drinks. Breakfast was enjoyable, and the highlight for me was the pancake making machine! The area around the hotel is gorgeous. We were only there overnight but saw numerous families enjoying themselves. It also seemed popular with cyclists passing through the area. All in all, an excellent stay with friendly and welcoming staff. Would highly recommend! "

"Stopover in our way to Cornwall, dog friendly, lovely staff (despite them not having a chef they managed to sort us some food) really clean great place to stay "

"Very short overnight stay, wish we had time to stay longer and make use of the food options. It was very cosy, beds were excellent and very spacious. Parking was easy and felt safe and quiet. Would definitely return. Good value."

"Very helpful staff and good prices"

"Unfortunately we didn't stay the night, we had to leave due to family circumstances. We had a lovely welcome at reception. The gentleman on duty was really helpful and supportive. The room was excellent, as was the view. Everything in the hotel was fresh and clean. "

"I love the concept of sustainability here and it has been implemented extremely well, whilst maintaining high standards. The tea/coffee/hot chocolate area on each floor rather than in rooms gave more variety, better quality and the refillable water bottle in the room to use for the filtered water at the refreshment station was excellent. The bed was so comfy and the room was excrptionally bright, airy and clean. The staff were extremely friendly and welcoming!"

"The staff go the extra mile to ensure your stay is as pleasurable as it can be for the price paid. Food is good, beds comfortable, quiet and secure location, plenty of parking, nice spa! What more could one want?"

"We really enjoyed our one night stay. We had a twin room overlooking the atrium, which we booked using Tesco Clubcard vouchers. Our room was spacious and clean, and we enjoyed making use of the gym and spa facilities, which were included. "