Ski Hotels & Resorts in Tirolo from AU$270

"Arrived on arrival day at 7pm. the guy at front desk looked at me as if he has seen a gost!!! he was nervous and unexperienced. Told me we did not have a reservationa. I showed him the booking with Expedia and then he say...well you are lucky we have a room for you. and he left to prepare the room for us..leaving the front desk unatended. Got back and gave us a standard room... I told him we have booked a luxury suite and after a few more minutes he said........ o yes... yes.. and left...

"False advertisement. Rooms do not have AC. We were given a fan and told to open the balcony door for fresh air. We were promptly robbed and the hotel could have cared less- the owner actually blamed us! We promptly called hotels.com and your rep contacted the owner and he agreed that he was incredibly rude and was going to ask that the hotel be pulled from your listings.s"

"Al check in non risultava la ns prenotazione che dopo tanto cercare è saltata fuori. La stanza che ci hanno dato non era quella prenotata: senza vista, sulla strada, piccola e rumorosa. Il bagno era delle dimensioni dI quello di un camper. Colazione misera. Non ci ritornero' !"

"Struttura accogliente e gradevole, servizi e spa fantastici! "

"Sehr freundlicher Empfang und nette Bedienung. Schönes Zimmer, alles sauber und gepflegt."