4/10 Poor
Leo Telchik
Travelled with family
25 June 2024
Liked: Cleanliness, staff & service
The rooms were clean and not too small. The location was great being only 2-3 minutes walk from the station and only a 4-5 minute ride to terminal 3 at Haneda airport. The breakfast was very limited on selection unlike the other Toyoko Inns we have stayed at. The main selection was all Onigiri. The bed was extremely hard even more so than the other Toyoko Inns. I had requested 2 extra comforters for the bed to make it softer but they would only give us one blanket. The biggest problem which prompted the low rating was that we reserved the room so we could take our daughter to the airport for a late flight. We figured we could check into the hotel eat dinner and hang out in the room and leave around 8-9 pm to take her to the airport. Upon check in, we were informed that my daughter had to stay in the lobby since she wasn’t a registered guest or would have to get her own room! Is this a common practice in Japan? To me this is totally unacceptable and was very disappointing. I will not stay at the Toyoko Inn again on the remaining time we have left here in Japan!
Leo Telchik
Stayed 1 night in Jun 2024