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Shangri-La Toronto

5.0 star property
Experience blissful moments of relaxation in style. Discover serenity by day and vibrant excitement by night.

Photo gallery for Shangri-La Toronto

Exterior
Terrace/patio
Turkish bath/hammam, body treatments, hydrotherapy, aromatherapy
Ballroom
Premium bedding, minibar, in-room safe, desk
Escape to Shangri-La Toronto, a serene oasis near the CN Tower and Metro Toronto Convention Centre. Treat yourself to a rejuvenating spa experience at Miraj Hammam Spa, take in al fresco dining with city views or enjoy yoga classes at the 24-hour gym.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Room service
The current price is AU$614
includes taxes & fees
6 Mar - 7 Mar

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

View from room

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Sofa bed - queen
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Balcony (Shangri-La)

Presidential Suite, Balcony (Shangri-La)

Presidential Suite, Balcony (Shangri-La)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Sofa bed - queen
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite (Specialty)

Signature Suite (Specialty)

Signature Suite (Specialty)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Balcony (Owner)

Premium bedding, minibar, in-room safe, desk

Presidential Suite, Balcony (Owner)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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Exterior

Fairmont Royal York

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  • Spa
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9.0 out of 10, Wonderful, 6,201 reviews
The price is AU$299
includes taxes & fees
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About the area

Map
188 University Avenue, Toronto, ON, M5H 0A3

What's nearby

  • Metro Toronto Convention Centre - 8 min walk
  • CF Toronto Eaton Centre - 10 min walk
  • Rogers Centre - 12 min walk
  • Scotiabank Arena - 12 min walk
  • CN Tower - 12 min walk

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury eco-certified hotel near Metro Toronto Convention Centre
A short walk from CN Tower and Ripley's Aquarium of Canada, Shangri-La Toronto provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a body wrap, a hot stone massage or a body scrub at Miraj Hammam Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and al fresco dining. Fitness classes and yoga classes are offered at the 24-hour gym; Shangri-La Toronto also has a hair salon, dry cleaning/laundry services and a fireplace in reception. In addition to 2 bars and a 24-hour business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with free cabanas
  • Full breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, an indoor pool and express check-out
  • Express check-in, babysitting (surcharge) and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 202 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as iPads and pillow menus.
Extra conveniences in all rooms include:
  • Heated floors, rainfall showers and designer toiletries
  • 48-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 July to 28 July:
  • Spa

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 23 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately CAD 56 for adults and from CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (return)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

Does Shangri-La Toronto have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Toronto?

As of 9 Feb 2025, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on 6 Mar 2025 start from AU$614.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Toronto pet-friendly?

Yes, Shangri-La Toronto allows cats and dogs (limit 1 total) with a maximum weight of up to 23 kg per pet. There's a fee of CAD 125 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Shangri-La Toronto?

Valet parking is available for CAD 68 per night.

What time is check-in at Shangri-La Toronto?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Shangri-La Toronto?

Checkout is at noon.

Does Shangri-La Toronto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CAD 199 per vehicle applies.

Where is Shangri-La Toronto located?

Located in Downtown Toronto, this luxury hotel is within a 15-minute walk of The Path, Metro Toronto Convention Centre and CF Toronto Eaton Centre. Rogers Centre and Ripley's Aquarium of Canada are also within 15 minutes. King St West at University Ave West Side Stop and Queen St West at University Ave Stop are within a 5-minute walk.

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 838 out of 1006 reviews
Rating 8 - Good. 84 out of 1006 reviews
Rating 6 - Okay. 51 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 14 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely, fully stocked with every detail down to the electric shades, drapes and heated marble floor in the bathroom. Will definitely stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Pravisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high end, gorgeous lobby, loved the piano player
Stayed 1 night in Feb 2025

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities
Kind workers
Stayed 3 nights in Jan 2025

10/10 Excellent

Susan

Business traveller
The staff at the front desk was exceptionally courteous, the room was lovely and the gym had a very good selection of work out options and spaces.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great staff. Great rooms and services, very clean. Missing some robes and towels in bathroom and they were very helpful. Celebrated new years and had an amazing time. Bartenders fantastic, room service great. Pool very very shallow and small, difficult to swim in, pool area not very clean. Challenging area to find good restaurants within walking distance.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the restaurant were rude but everyone else was wonderful. Beautiful rooms, great cleanliness, loved it!
Stayed 2 nights in Nov 2024

10/10 Excellent

Uthaman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 5 star experience in a very clean, well- maintained luxury hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

JASON

Liked: Amenities, property conditions & facilities
Excellent service from check in to departure. Spacious & extra clean rooms.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wendy, WESTMOUNT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Chinese restaurant and friendly staff and clean room
Stayed 3 nights in Jan 2025

10/10 Excellent

jing

Business traveller
Liked: Cleanliness, property conditions & facilities
Very friendly staff and excellent services
Stayed 2 nights in Jan 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tge whole experience was top notch,. The staff were incredible and attention to detail was fantastic. I would stay there again in a heart beat.
Stayed 2 nights in Jan 2025

10/10 Excellent

Teresa Marie, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, quiet, elegant with a great gym and pool.
Stayed 3 nights in Jan 2025

10/10 Excellent

Homeira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really have thought of everything. Be prepared to enjoy your stay and get depressed when you check out!! The efficiency and the thoughtfulness of everything that they do is truly exceptional. I stayed to decompress and enjoyed a girls weekend and did just that. My heartfelt gratitude to all the staff for incredible stay. Can’t wait to come back.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Stayed 1 night in Jan 2025

10/10 Excellent

Kyle

Stayed 1 night in Jan 2025

10/10 Excellent

Golda

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel staff was awesome
Stayed 7 nights in Jan 2025

10/10 Excellent

Sushil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and fantastic lobby bar.
Stayed 2 nights in Jan 2025

6/10 Okay

Annemarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our second time there and I felt like this time staff wasn’t the best. Our first time there when we checked in the gentleman offered us a drink and saw on our account that we were gold and instantly upgraded us, walked us to the elevator. Our last visit there was for two days and checked in the women didn’t offer us anything didn’t look at our account and I told her we were gold and she was like oh..I had to show her my phone and I also said we get a free drink and she was like oh okay…she seemed lost but the worst part was when we checked out the person said we owe parking and breakfast and we did not get breakfast. Someone charged their breakfast to our room. We were not happy and the person apologized and took it off our bill. We get home and I checked my emails and noticed we then got charged for the $80 breakfast that we did NOT get. So we walked away and got charged for it, that was not okay. Poor management. I don’t know if that was the servers fault or customers fault at breakfast but if you don’t get a signature to verify the room that it not okay. So we had to call the hotel and tell them to take the breakfast off our bill and give us our money back. That truly made us feel like not returning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in particular were fun and helpful. We got a good deal on a suite overlooking the CN tower, we also got a rewards deal on the Ritz too the following weekend in a suite and honestly the difference was remarkable. Highly recomend this hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, although... they could turn down the thermostat a little! It sounds so silly, but the only complaint I have is the hotel, and the lobby especially, was uncomfortably warm.
Stayed 1 night in Jan 2025

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0
Address
188 University Avenue, Toronto, ON