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Shangri-La Toronto

5.0 star property
Luxury Toronto hotel in Downtown Toronto with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Toronto

Exterior
Terrace/patio
Ballroom
Turkish bath/hammam, body treatments, hydrotherapy, aromatherapy
Premium bedding, minibar, in-room safe, desk
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Breakfast available
  • Room service
  • Pool
The price is AU$606
includes taxes & fees
23 Dec - 24 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

View from room

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
Separate bedroom
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Balcony (Shangri-La)

Presidential Suite, Balcony (Shangri-La)

Presidential Suite, Balcony (Shangri-La)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
Separate bedroom
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite (Specialty)

Signature Suite (Specialty)

Signature Suite (Specialty)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Balcony (Owner)

Premium bedding, minibar, in-room safe, desk

Presidential Suite, Balcony (Owner)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Fairmont Royal York

Pool
Spa
Pet-friendly
Kids pool
9.0 out of 10, Wonderful, (5729)
The price is AU$319
includes taxes & fees
15 Dec - 16 Dec
Fairmont Royal York
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About the area

Map
188 University Avenue, Toronto, ON, M5H 0A3

What's nearby

  • CF Toronto Eaton Centre - 10 min walk - 0.9 km
  • Rogers Centre - 12 min walk - 1.0 km
  • Ripley's Aquarium of Canada - 12 min walk - 1.0 km
  • Scotiabank Arena - 12 min walk - 1.0 km
  • CN Tower - 12 min walk - 1.0 km

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury hotel near CF Toronto Eaton Centre
A short walk from CN Tower and Ripley's Aquarium of Canada, Shangri-La Toronto provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a sports massage, aromatherapy or a manicure/pedicure at Miraj Hammam Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and al fresco dining. Yoga classes and Pilates classes are offered at the 24-hour gym; Shangri-La Toronto also has a hair salon, dry cleaning/laundry services and a fireplace in reception. In addition to 2 bars and a 24-hour business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with free cabanas
  • Full breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, an indoor pool and express check-out
  • Express check-in, babysitting (surcharge) and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 202 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as iPads and pillow menus.
Extra conveniences in all rooms include:
  • Heated floors, rainfall showers and designer toiletries
  • 48-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests driving to the property should contact this property in advance (e.g. directions)
For more details, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 July to 28 July:
  • Spa

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 23 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately CAD 56 for adults and from CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (return)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

Does Shangri-La Toronto have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Toronto?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on 23 Dec 2024 start from AU$605.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Toronto pet-friendly?

Yes, Shangri-La Toronto allows cats and dogs (limit 1 total) with a maximum weight of up to 23 kg per pet. There's a fee of CAD 125 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Shangri-La Toronto?

Valet parking is available for CAD 68 per night.

What time is check-in at Shangri-La Toronto?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Shangri-La Toronto?

Checkout is at noon.

Does Shangri-La Toronto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CAD 199 per vehicle applies.

Where is Shangri-La Toronto located?

Located in Downtown Toronto, this luxury hotel is steps away from The Path and Queen Street West. CF Toronto Eaton Centre and Rogers Centre are also within 15 minutes. King St West at University Ave West Side Stop and Queen St West at University Ave Stop are within a 5-minute walk.

Shangri-La Toronto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 818 out of 1001 reviews" "
Rating 8 - Good. 96 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

mohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Roxane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and they took great care of us. We can't wait to come back
Stayed 1 night in Dec 2024

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly, polite and efficient staff for check-in and check-out. Very nice rooms and properly overall. Great amenities (gym, etc.)
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathleen Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my go-to fav hotel of all time. always excellent every single time.
Stayed 2 nights in Nov 2024

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Wolfgang, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place downtown. Good gym and pool. Comfy beds. Big rooms. Great lounge and bar
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Peri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent service. Gym is amazing for a hotel
Stayed 3 nights in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Charleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andy, exceptional. Best service I have ever received. Everyone here is customer focused, happy and the ambience exceeds expectation. Please stay here!
Stayed 1 night in Nov 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel highly recommend staying here.
Stayed 2 nights in Nov 2024

4/10 Poor

Dorah, Vancouver

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are better options with better service elsewhere.
Stayed 1 night in Nov 2024

10/10 Excellent

George John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Shangri-La Toronto was truly a unique and exceptional experience, even compared to other Shangri-La properties I have visited. From the moment we arrived, the valet team impressed us with their professionalism, providing clear and helpful guidance as we approached the hotel. The property itself was impeccably clean and exuded a sense of safety and comfort that immediately put us at ease. Despite being slightly removed from the central business district, the hotel’s location proved ideal—just minutes from downtown attractions and activities, with the vibrant theater district literally around the corner. Inside, the hotel was a hub of lively energy, hosting various activities that added to the overall experience. One highlight of our stay was the impeccable service at breakfast. Victoria, at the Bloom Restaurant, went above and beyond to ensure we started each day on the perfect note. Her warm hospitality and attention to detail were truly memorable. Overall, the Shangri-La Toronto perfectly balanced luxury, convenience, and a vibrant atmosphere, making it a standout among the city’s hotels. I would highly recommend it to anyone seeking a refined yet welcoming experience in the heart of Toronto.
Stayed 2 nights in Nov 2024

10/10 Excellent

camy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Stayed 1 night in Nov 2024

10/10 Excellent

Trudi-Ann

Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Stayed 3 nights in Oct 2024

10/10 Excellent

Allison

Stayed 1 night in Oct 2024

10/10 Excellent

Sonal

Stayed 2 nights in Oct 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful property!
Stayed 3 nights in Oct 2024

8/10 Good

annemarie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Ana

Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is a classic one but unfortunately the service not the best and too expensive if you eat or park there
Stayed 3 nights in Nov 2024

10/10 Excellent

Chan Yi

Stayed 1 night in Oct 2024

10/10 Excellent

Carolyn

Stayed 2 nights in Oct 2024

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not know that it doesn’t apply to the Shangrila Circle points and a bit sad I missed it
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Or stay at the Shangri-La hotel was absolutely fabulous from the concierge manager, Mr. Dean and all of the staff that helped us was absolutely wonderful. I can’t wait to stay here again or any of you Shangri-La properties.
Stayed 7 nights in Oct 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0
Address
188 University Avenue, Toronto, ON