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Hotel Allen

3.0 star property
Motel with free parking, near Magnetic Island Ferry Terminal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Allen

View from property
Outdoor pool
View from property
Bed sheets
Check-in/check-out kiosk

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Quadruple Room

Bed sheets

Quadruple Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Quadruple Room

Bed sheets

Standard Quadruple Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Triple Room

Bed sheets

Triple Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

Bed sheets

Twin Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Bed sheets

Double Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Bed sheets

Studio Suite

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite

Bed sheets

Suite

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Studio Suite

Bed sheets

Family Studio Suite

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Single Room

Bed sheets

Single Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

Similar properties

Executive Studio Suite, 1 King Bed
Madison Plaza Townsville
Free WiFi
Air conditioning
Laundry
Extra beds/cots
7.2 out of 10, Good, (1005)
The price is AU$106
includes taxes & fees
24 Nov - 25 Nov
Madison Plaza Townsville
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About the area

Map
Eyre Street, North Ward, QLD, 4810

What's nearby

  • The Strand Beach - 3 min walk - 0.3 km
  • Strand Park - 7 min walk - 0.6 km
  • Castle Hill - 10 min walk - 0.9 km
  • Magnetic Island Ferry Terminal - 19 min walk - 1.7 km
  • Queensland Country Bank Stadium - 4 min drive - 2.8 km

Getting around

  • Townsville Station - 7 min drive
  • Townsville, QLD (TSV) - 11 min drive

Restaurants

  • ‪Seaview Hotel - ‬3 min walk
  • ‪Watermark Townsville - ‬7 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Vitti Cafe - ‬1 min walk
  • ‪Cafe Bambini - ‬13 min walk

About this property

Hotel Allen

Motel near Magnetic Island Ferry Terminal
Hotel Allen provides amenities, such as laundry facilities and a bar.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Luggage storage, a banquet hall and ATM/banking services
  • Smoke-free property, free newspapers and a billiards/pool table
  • Guest reviews say great things about the helpful staff
Room features
All 51 rooms offer comforts, such as air conditioning.
Other conveniences in all rooms include:
  • Flat-screen TVs with cable channels
  • Fridges, electric kettles and daily housekeeping

Languages

English

Property amenities

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge

Restaurants on site

  • Hotel Allen Bistro

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Arrivals after midnight cannot be accommodated at this property.

Renovations and closures

This property is closed from 7 September 2024 to 14 February 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15 per night.
Cots (infant beds) are available for AUD 15 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15 per stay
  • Rollaway bed fee: AUD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

Hotel Allen North Ward
Allen North Ward
Hotel Allen Motel
Hotel Allen North Ward
Hotel Allen Motel North Ward

Frequently asked questions

Does Hotel Allen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Allen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Allen?

Self-parking is free at this property.

What time is check-in at Hotel Allen?

Check-in start time: 2:00 PM; check-in end time: 8 PM.

What time is check-out at Hotel Allen?

Checkout is at 10 AM.

Where is Hotel Allen located?

Located in North Ward, this motel is within 1 mi (2 km) of The Strand Beach and Magnetic Island Ferry Terminal. Queens Gardens and Strand Park are also within 10 minutes.

Hotel Allen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 732 reviews" "
Rating 8 - Good. 285 out of 732 reviews" "
Rating 6 - Okay. 142 out of 732 reviews" "
Rating 4 - Poor. 54 out of 732 reviews" "
Rating 2 - Terrible. 47 out of 732 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with group
Liked: Staff & service, amenities
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Stayed 1 night in Aug 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms. good location
Stayed 1 night in Aug 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service
The bed was comfortable, the shower was hot and the jug and TV worked. What else do you need? All good!
Stayed 1 night in Aug 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service
Great value for money, clean room and bathroom
Stayed 3 nights in Jul 2024

6/10 Okay

Lynette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
Stayed 2 nights in Jul 2024

10/10 Excellent

Diego

Stayed 1 night in Aug 2024

4/10 Poor

steve

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
Stayed 1 night in Jul 2024

2/10 Terrible

Kattie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice quite establishment. Food available at property.
Stayed 8 nights in Jul 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
Stayed 1 night in Jul 2024

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
Stayed 1 night in Jul 2024

8/10 Good

Tash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style hotel with all necessary amenities, in a great position and well priced.
Stayed 3 nights in Jul 2024

4/10 Poor

Tammie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
Stayed 1 night in Jul 2024

4/10 Poor

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
Stayed 1 night in Jul 2024

6/10 Okay

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tyla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room has no microwave for heating up bottles
Stayed 4 nights in Jul 2024

10/10 Excellent

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Budget accommodation and convenient
Stayed 1 night in Jul 2024

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
Stayed 1 night in Jul 2024

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Robyn

Stayed 1 night in Jul 2024

4/10 Poor

Sam

Stayed 3 nights in Jul 2024

4/10 Poor

Sam

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were nice and accommodating as I had to alter my booking during a busy weekend for Townsville. The location was convenient, the stand is a nice place to stay, walking distance to everything we needed. The room itself needs renovations/repairs and was quite dirty.
Stayed 1 night in Jul 2024

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Very noisy room, some sort of motor almost constantly on outside rom ran all night. Good location.
Stayed 2 nights in Jul 2024

2/10 Terrible

Luke

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t know how to put into words how disgusting the room was, it was like walking into a “crack den” or even worse “a scene from the horror movie Saw”. After checking in & sighting the room, we promptly left & thought about my life’s choices & where did I go wrong? While this pondering occurred, I booked myself another motel, as far away from this place as I could, leaving this place as nothing more than a burnt memory. I did read some reviews prior to booking & thought these people must of been picky & that how could this hotel still be offering rooms if it was really this bad? The negative reviews were correct! The "suite" I checked into looked nothing like the supplied pictures & I am amazed there are any positive reviews at all. Over the years I have stayed at plenty of budget hotel/ motels & never have I felt the need to check-in somewhere else, if Townsville was completely booked out & couldn't have found alternative accommodation it would have been better to sleep behind a bin.
Stayed 1 night in Jul 2024

General hotel information

Reasons to Book
Property Cleanliness & Onsite Restaurant/Bar
Check-In Time
2:00 PM
Check-Out Time
10:00 AM
Star Rating
3.0