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Nerea Tulum

4.0 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nerea Tulum

Terrace/patio
Beach bar
Front of property - evening/night
View from room
Beachfront Rooftop | Balcony view
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
The price is AU$342
includes taxes & fees
25 Nov - 26 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

View all photos for Deluxe Swim-Up King

Deluxe Swim-Up King | Balcony

Deluxe Swim-Up King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
Pillow-top bed
  • 40.12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View King

Partial Ocean View King

Partial Ocean View King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
Pillow-top bed
  • 40.12 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Lower King

Beachfront Lower King | Balcony view

Beachfront Lower King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
Pillow-top bed
  • 40.15 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View King

Pool View King | View from room

Pool View King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
Pillow-top bed
  • 40.15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite

Rooftop Suite

Rooftop Suite

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
  • 63.55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Upper King

Beachfront Upper King

Beachfront Upper King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
Pillow-top bed
  • 40.15 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Rooftop

Beachfront Rooftop

Beachfront Rooftop

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Down duvet
Premium bedding
Blackout curtains
  • 63.55 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is AU$303
includes taxes & fees
8 Dec - 9 Dec
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About the area

Map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760

What's nearby

  • Soliman Bay - 1 min walk - 0.0 km
  • Cenote Manatí - 1 min walk - 0.1 km
  • Xel-Há Park - 10 min drive - 10.0 km
  • Tulum Mayan Ruins - 13 min drive - 10.4 km
  • Playa Paraiso - 27 min drive - 16.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Nerea Tulum

Upscale hotel near Tulum National Park
At Nerea Tulum, you can look forward to free cooked-to-order breakfast, an adjacent golf course and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a deep-tissue massage, aromatherapy and a body wrap at the on-site spa. Enjoy on-site activities, such as surfing/body boarding, kayaking and snorkelling. In addition to a terrace and a hot tub, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Other perks at this hotel include:
  • An outdoor pool with a lazy river, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, a free beach club on-site and express check-out
  • Express check-in, outdoor furniture and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Nerea Tulum have comforts, such as free international calls and premium bedding, as well as thoughtful touches, such as furnished balconies and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down duvets
  • Bathrooms with free toiletries and hairdryers
  • 50-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • At least 80% of food locally-sourced
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 5 and younger are not allowed at this property; all guests older than 5 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Guests under 6 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Nerea Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Nerea Tulum?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Nerea Tulum on 25 Nov 2024 start from AU$342.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nerea Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Nerea Tulum?

Self-parking is free at this property.

What time is check-in at Nerea Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Nerea Tulum?

Checkout is at noon. Late checkout is available for USD 50 (subject to availability).

Where is Nerea Tulum located?

Located in Tulum, this beachfront hotel is next to a golf course and within a 15-minute walk of Soliman Bay and Tulum National Park. Cenote Manatí and LabnaHa Ecopark Adventures are also within 3 miles (5 km).

Nerea Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 76 out of 93 reviews" "
Rating 8 - Good. 9 out of 93 reviews" "
Rating 6 - Okay. 2 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everything so clean & quiet! No troubles at all. Loved it.
Stayed 6 nights in Sep 2024

10/10 Excellent

Lav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views both day and night
Stayed 1 night in Aug 2024

2/10 Terrible

Cristina

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed in management for not informing me about the conditions prior to my arrival. Checked out the same day as my arrival and that says a lot ! They’re refusal to refund me for the days I didn’t stay on the property goes to show that they do not care about their patrons
Stayed 3 nights in Jul 2024

6/10 Okay

MARIA ISABEL

Travelled with partner
Liked: Cleanliness, staff & service
We had no heated water while there, even with many attempts of the maintenance people to fix the issue. There's no sidewalks or even paved street in front of the hotel, so during rainy weather is a completed mess and unsafe.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned to this area of Tulum after our stay at one of the sister hotels, Mereva, last year. The area is quiet and more private than the busy Tulum strip which we prefer. Nerea is a bit more lively than Mereva. We stayed in an oceanfront room in April. If you want to avoid seaweed best to come before April or after September. The weather was perfect. Staff is great. It’s safe, the food is wonderful. Great pool and lounging options. Only thing I’d say as constructive criticism is the beach area was a bit neglected - it didn’t get raked in the morning like they did at Mereva, and staff didn’t seem to be picking up finished beer bottles, cups as frequently as I would have liked. There could have been a bit more maintenance too like weeding around the beach. Would make a big difference. Overall this is a great hotel, great location, great staff and great food and I’d recommend. Would also recommend the Tucan Kin shuttle from the airport and the Tulum ruins / snorkel tour with the included lunch option - it was top notch.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rocky

Stayed 2 nights in May 2024

10/10 Excellent

Kessel, New Caney

Stayed 2 nights in May 2024

10/10 Excellent

JULIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place!
Stayed 2 nights in May 2024

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nerea Hotel in Tulum offers a serene escape nestled amidst the beauty of the Riviera Maya. From the moment we arrived, Jesus and Isabel extended warm hospitality, ensuring our stay was nothing short of exceptional. We left feeling rejuvenated, already planning our return to this hidden gem in Tulum.
Stayed 4 nights in Apr 2024

10/10 Excellent

Abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Amazing private pool with the room. Beautiful beach and pier. Awesome food at the restaurant with good vegan and vegetarian options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel. Like Tulum in general you should have a rental car because taxis are extremely expensive and the hotel is quite a distance from Tulum downtown.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just wonderful! The staff in the hotel is just amazing! They take care of their guests and help to get reservations for whatever you need to make your trip as smooth as possible. Totally recommended! Thank you Isabel and Jesús for being so nice and kind. Food from the restaurant is really delicious and fresh totally worth it (the staff in the restaurant is really nice as well).
Stayed 4 nights in Mar 2024

10/10 Excellent

Elitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing boutique hotel with friendly staff. Everyone was so attentive and made our vacation amazing. Isabell was amazing and informative.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a peaceful and relaxing stay. The staff was incredibly helpful and friendly.
Stayed 4 nights in Feb 2024

8/10 Good

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sheena Le'Shan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Beach, breakfast and pool are all really good. Free use of kayaks, padelboards and snorkels
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Hotel’s aesthetics and vibe is total relaxed mixed with Mediterranean luxury. Service is excellent. When I arrived I had a bit of upset stomach, Janet one of the servers at the restaurant ordered for me hot ginger tea, she checked on us the next day. Felt so comfortable and relaxed. The restaurant is fresh kitchen and organic. It is delicious.
Stayed 2 nights in Nov 2023

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the property was completely nice. The only complaint I have is how they charge for absolutely EVERYTHING! My 1st night I ordered the lamb and it was lamb leg, not what I thought or what I’m used too but of course I tried it, didn’t like it. Took one bite, asked the lady if I could change and she said of course but you still have to pay for this. So, I did but didn’t order anything else. Water $12! Everything is extremely high for no reason. Just understand that nothing is free or cheap.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly, clean and accommodating in al aspects.
Stayed 5 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

6/10 Okay

Kadiatou

Stayed 5 nights in Aug 2023