Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Lobby
Lobby
Ocean views, serves lunch and dinner

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Breakfast available
  • Gym
  • 24/7 front desk
The price is AU$354
includes taxes & fees
6 Jan - 7 Jan

Room options

Available filters for rooms
Showing 18 of 18 rooms

Fairmont Gold Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold Deluxe Harbour View 1 King

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold One Bedroom Suite City View 1 King

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Portable fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

Fairmont City View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 36 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Deluxe City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold Deluxe City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold Harbour View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Portable fan
Premium bedding
Blackout curtains
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Junior Suite City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont City View 2 Double

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

One Bedroom Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout curtains
Premium bedding
Separate bedroom
Eco-friendly toiletries
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 1 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Fairmont City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 4 min walk - 0.4 km
  • Victoria Harbour - 6 min walk - 0.5 km
  • Victoria Clipper Ferry Terminal - 9 min walk - 0.8 km
  • Chinatown - 10 min walk - 0.9 km

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Eco-certified hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, shopping on-site and a garden. Adventurous travellers may like the cycling at this hotel. Treat yourself to hydrotherapy, a body scrub or a hot stone massage at Willow Stream Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. Stay connected with free WiFi in public areas, with a speed of 25+ Mbps, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • An indoor pool with sunloungers
  • Limo/town car service, full breakfast (surcharge) and bike hire
  • Valet parking (surcharge), an electric car charging station and express check-out
  • Express check-in, concierge services and a lift
  • Guest reviews say great things the helpful staff, proximity to shopping and first-rate property condition
Room features
All 431 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as desk chairs and safes. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and baths or showers
  • 32-inch flat-screen TVs with cable channels
  • Travel cots, electric kettles and portable fans

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 35 per day; includes in/out privileges)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Personal motorised watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22,604 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Hot springs
  • Recreation facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool. Pool access is from 5:00 AM to 11:00 PM. The swimming pool will be unavailable from January 6 2025 until January 17 2025 (dates subject to change).

How much does it cost to stay at Fairmont Empress?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on 6 Jan 2025 start from AU$353.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total).

How much is parking at Fairmont Empress?

Self-parking is available for CAD 35.00 per day. Valet parking is available for CAD 49.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

Located in Downtown Victoria, this spa hotel is steps away from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1232 out of 1749 reviews" "
Rating 8 - Good. 286 out of 1749 reviews" "
Rating 6 - Okay. 133 out of 1749 reviews" "
Rating 4 - Poor. 52 out of 1749 reviews" "
Rating 2 - Terrible. 46 out of 1749 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Stayed 1 night in Dec 2024

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service-
Stayed 3 nights in Dec 2024

8/10 Good

Cristina, Santa Maria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who wouldn’t want to stay at the Fairmont Empress? I reserved a Gold Suite with Harbor View for three nights to stay with my two dogs. I left after one night. What happened? The room was lovely, I felt anticipated by a welcome note with my name already in the room along with pet beds and food/water bowls supplied by the hotel. Facilities look beautiful, two fluffy bathrobes, slippers and plenty of toiletries for nearly every need. Because the hotel is older (but very tasteful renovated) one can hear every conversation and giggle in the hallway (no buffer zone like in new hotels), which made getting a good night’s rest a challenge for me and my dogs. The following morning I went out to explore, I left my dogs in the room with the DND on the doorknob, and asked that my room not be disturbed by housekeeping as my dogs would naturally try to defend their “home” by barking. Agreed. Well, forty-five minutes later I get a call from the hotel that my dogs started barking when housekeeping knocked and attempted to enter my room. I immediately returned to my room, quieted my dogs, took them out to potty and considered my next steps. While Fairmont Empress is a beautiful and luxurious hotel, and I desperately wanted to stay and explore all the amenities, unfortunately, it was not the right hotel for me. Hotel is pet friendly, yes; meet my pet needs, sadly no. I would recommend Fairmont Empress for the experience, and recommend leaving anxious dogs at home with a pet-sitter.
Stayed 3 nights in Dec 2024

8/10 Good

Paul, Lake Forest Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Service less than desired during busy season. Fairmont Gold food service inferior to Whistler Fairmont
Stayed 3 nights in Dec 2024

8/10 Good

Kathren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Empress is a beautiful hotel. Unfortunately people se unable to travel without dogs and the Empress allows them to stay there. Our room had a dog odor and on our floor there was a dog that barked a lot. The dog was left in the room by itself a lot.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dominic

Stayed 2 nights in Dec 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy with kids running up and down the halls on New Year’s Eve but I get it. Side of vanity beside toilet was dirty will spay mark from toilet. Other than that room was clean and cozie.
Stayed 1 night in Dec 2024

10/10 Excellent

Jasvinder

Stayed 2 nights in Dec 2024

8/10 Good

Sangeetha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Small rooms, not worth the value for money - seems like price just for the brand but amenities or rooms had nothing extra or special.
Stayed 2 nights in Dec 2024

10/10 Excellent

Thomas, Bainbridge Island

Liked: Cleanliness, staff & service, property conditions & facilities
The high tea service was the highlight of our trip.
Stayed 2 nights in Dec 2024

10/10 Excellent

Silvina

Travelled with partner
Liked: Amenities
All good
Stayed 2 nights in Dec 2024

10/10 Excellent

Oi Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel, bed is comfy and I had the nice stay, best way to celebrate coming 2025.
Stayed 1 night in Dec 2024

10/10 Excellent

Haitian, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superior service at check-in, at the bar and room service.
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience!
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Beautiful historical property
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Awesome
Stayed 1 night in Dec 2024

10/10 Excellent

Zachary Patten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such an amazing place to stay at. The staff were so incredibly friendly and helpful. Having tea in the lobby was my favorite part of the trip, so definitely be sure to book a table. For ghost lovers, this hotel is one of the most haunted in the world, which we learned after having a glass move on its own during dinner at the restaurant.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Empress! Our stay was dreamy—we had a lovely large corner room overlooking the harbor with amazingly high coffered ceilings and a tall window that let in lots of morning sunshine. The beds are deliciously comfy—in fact, everything about the room was cozy and restful. The hotel is immaculately maintained, and now that the ivy has been removed, it’s easier to appreciate its grandeur. Amazing, attentive service—from the housekeeping staff to the front desk attendants, all were top notch. What a lovely experience. Can’t wait to go back!!
Stayed 3 nights in Dec 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Tammy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very expensive for an old hotel. We paid $500 for 1 night and our room windows were frosted and only opened 6 inches. I felt claustrophobic. The sheets were nice and bed comfortable. The old wood window rattled with the wind. The room was clean. Parking was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Stayed 1 night in Nov 2024

6/10 Okay

Juliana

Travelled with family
Liked: Cleanliness, staff & service
Small rooms , tiny bathrooms, great staff but overall for the cost it was underwhelming. Bathroom was especially treacherous for my elderly mother.
Stayed 6 nights in Dec 2024

8/10 Good

GABRIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Room was a bit of a maze to get too and there was no continental breakfast included like I thought it said.
Stayed 1 night in Dec 2024