Westfield Promenade Shopping Mall Tours and Activities

We had a wonderful stay. The location is so close to the ocean and to the shopping and dining at the Promenade. Our room in the Ocean tower was quiet (although small) and we slept well on comfortable beds. We rented bikes - super easy and free - from the hotel. Although we didn’t swim, the pool area is lovely. Definitely the best location and removed a bit from some of the crowds near the SM pier.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

My son and I enjoyed our trip very much! What a beautiful and private space.