Westlands Hotels, Nairobi

"Great visit! We were there with family and our stay was excellent. We were able to extend our checkout for a fee which worked out very well for us."

"Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️"

"Exceptional customer service, very slick shuttle service from the airport. Everything was wonderful except the only complaint is waiting over an hour for our evening meal. I understand that the staff need to eat too ( all the staff disappeared for at least 20 minutes) but as we were the only ones ordering food in the restaurant we would have appreciated being kept informed that there was going to be a delay especially as we had an early flight the next day. "

"Beautiful old hotel in downtown Nairobi. The suite was excellent. The lounge is great. The hotel helped us get to the airport when downtown was hit with the Gen Z protests. "

"This was a good stay, the staff could not have been more welcoming or helpful. The room Was clean and comfortable, the breakfast was fabulous with a huge amount of choices. The hotel is very well positioned I would stay here again"

"A perfectly pleasant three-star hotel in a comfortable neighborhood. Close to friendly night life and shopping"

"Ibid Styles Nairobi remains a great value though the some changes are for the better - additional seating areas for the ground floor restaurant - and some are worse - enclosing all outdoor spaces that were previously open, such as the rooftop areas (why?) and even ones on the ground floor. The good: The beds are still comfortable enough though harder since I suspect they no longer use the Heavenly Mattress. The sheets are crisp and clean, the staff very attentive, the general decor of the rooms and public spaces make the hotel inviting. It appears that management does not pay attention to detail: There was water dripping from the ceiling in the main restaurant, the main floor men’s room could have someone fix fixtures, dings and bumps around the hotel, things that a walkthrough with a checklist would solve. Even though a painting and other maintenance is underway, rather than disguising materials as would be done in the rich economies, junk is easily seen on the mezzanine level. Why is a third-world standard being used? Stop letting the staff down."

"I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!"

"The staff and managers are very customer service oriented, especially the night manager MOSES and the Reservation Manager, Lillian. WAY TO GO!!! ASANTE SANA SANA SANA!!!"