4/10 Poor
Mike
Travelled with partner
23 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a great location, room was fine. However, we had a frustrating experience with checking in and communication. We were given two key fobs which indicated the parking stalls we were to use. Due to the elevator being busted by our spot, we utilized the other stall indicated on the fob.
For days, no issue. Then we shockingly found our vehicle towed. Despite our license plate being on file, they towed it. After calling to see what the issue was, it was indicated we weren't assigned the stall, despite our key fob indicating which stalls we could use. Looking online, this seems to be a quite common thing that occurs on this property, when taking the couple seconds of ensuring the correctly tagged fobs are used for customers.
If you're looking for a place to sleep, I think it's a fine room for what it is. But I also question a hefty cleaning fee when they want you to clean out the garbage yourself. $115 to throw some sheets and towels in a washing machine for their next customer? I dunno man, seems a little sus.
Overall, pain in the butt moments for a vacation. Shell out extra for better accommodations.
Mike
Stayed 4 nights in Sep 2024