Mexico and Central America Beach Holidays

Deben tener más cuidado cuando le van a entregar una habitación que esté debidamente lista, no con mal olor o sucia como fué mi caso y el lobby que es la cara del hotel debe tener personal de limpieza más al pendiente

The dining staff are all nice and the concierge Rosa & Diego was really really nice and very accommodating. Not too much for their manager

for the price, it was acceptable.

This resort was extremely relaxing and gorgeous. The actual rooms are a little dated, and the bathroom weirdly has minimal privacy, but the people who work here are amazing! Shout out to Fernando, who waited on us all 4 days we were there! He would spot us by the pools (both the public and our private pool) and bring us not just drinks, but would also grab us food so we didn’t have to leave the water. He was quick to grab us drink refills, sometimes without us even asking. The spa was also amazing, and the 30 minute upgrade to the included hydrotherapy session was definitely a great choice. Regina was great at guiding us through the whole hydro circuit, although I could’ve stayed in the dry sauna with the peppermint/eucalyptus forever! Overall, the food was great, the hotel was outdated but beautiful, but the workers deserve all the praises and tips!

- food: just ok, options are limited. We came with a young child, he does not like most of the food, so prepare the food for your young kid. We adults find the food just ok, our last trip was Riu and their food was better. - pool: not many people in kid zone, adult zone has activities, seems fun. - beach: good, plenty of seats, sand is ok. - daycare: we spent a lot of time there as our kid loved it. AC is strong, we love that ( the only place that is actually cool and comfy). - room: good, AC was very strong and cold if put on low mode, and was too noisy if put on Auto ( when it kicked in, it sounded like a train ran by). - drinking water: they do not provide bottle waters anymore, a glass jar for you to refill from the wall's ecofriendly filtered water, and it tasted salty, so all of the tea products tasted weird( and we are heavy tea consumer, so this part is unpleasant). Also no boiler in the room, bring one if you need to make tea from time to time. - babytub: they do provide that. - service: we were there for 8 days, we went to the buffet and found a table and sat down with no issue, until the last day, when we did what we used to do and got a table, we were told to go back to the counter and wait, and was directed to read the sign that said "wait to be seated". I am guessing they do so because we are Asians, do not think they will behave like this to their white customers :) overall it's ok, especially good for family with kids.

Beach is beautiful. Staff was friendly with good customer service. The alcoholic beverages were watered down and essentially no alcohol

This resort was extremely relaxing and gorgeous. The actual rooms are a little dated, and the bathroom weirdly has minimal privacy, but the people who work here are amazing! Shout out to Fernando, who waited on us all 4 days we were there! He would spot us by the pools (both the public and our private pool) and bring us not just drinks, but would also grab us food so we didn’t have to leave the water. He was quick to grab us drink refills, sometimes without us even asking. The spa was also amazing, and the 30 minute upgrade to the included hydrotherapy session was definitely a great choice. Regina was great at guiding us through the whole hydro circuit, although I could’ve stayed in the dry sauna with the peppermint/eucalyptus forever! Overall, the food was great, the hotel was outdated but beautiful, but the workers deserve all the praises and tips!

I loved the location, the restaurant options, the kids clubs for both my kids (2 and 7 year old).