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Hotel 28

2.5 star property
Hotel with free parking, steps from Mercado 28

Photo gallery for Hotel 28

Exterior detail
Front of property
Mini-fridge, stovetop, coffee/tea maker, cookware/dishes/utensils
Exterior
Exterior

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
The current price is AU$118
includes taxes & fees
23 June - 24 June

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Suite

1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar

Standard Suite

Highlights

Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Deluxe Suite

Highlights

Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • Plaza Las Americas - 2 min drive - 2.1 km
  • Cancun Mall - 4 min drive - 3.1 km
  • Langosta Beach - 11 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos y Más - ‬2 min walk
  • ‪Cocktelería el Cejas - ‬2 min walk
  • ‪Mr. Habanero - ‬3 min walk
  • ‪Restaurante Veracruz - ‬2 min walk

About this property

Hotel 28

Hotel near Cancun Mall
Located close to Mercado 28, Hotel 28 provides a poolside bar and a terrace. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with sunloungers
  • Free self-parking
  • Local cuisine breakfast (surcharge), a round-trip airport shuttle (surcharge) and outdoor furniture
  • A dock, beach towels and a 24-hour front desk
Room features
All rooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
  • Hypo-allergenic bedding and memory foam beds
  • Showers and shampoo
  • 45-inch Smart TVs with Netflix, streaming services and digital channels
  • Private gardens, wardrobes/cupboards and separate dining areas

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free beach shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 200 per person
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Dock
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200 per pet, per night, plus a one-off cleaning fee of MXN 299
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children aged 10 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately MXN 200 per person
  • Airport shuttle fee: MXN 500 per room (return)
  • Pet fee: MXN 200 per pet, per night plus a one-off MXN 299 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The seasonal pool will be open from 01 April to 31 March
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Hotel 28?

As of 19 June 2025, prices found for a 1-night stay for 2 adults at Hotel 28 on 23 June 2025 start from AU$118.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel 28 pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 200 per pet, per night. A cleaning fee of MXN 299 also applies. Service animals are exempt from fees.

How much is parking at Hotel 28?

Self-parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Checkout is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 500 per room applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Hotel 28 Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 19 out of 20 reviews
Rating 8 - Good. 1 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

10/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

10/10 Excellent

Yunus

Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ezdemmienes Kosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2025

10/10 Excellent

CYNTHIA ELIZABETH HERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fué de lo mejor, las habitaciones muy amplias y limpias. Todo muy cómodo y lindo
Stayed 1 night in Jun 2025

10/10 Excellent

Nixon

Liked: Cleanliness, amenities, property conditions & facilities
Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto
Stayed 1 night in May 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Liked: Amenities
Un excelente sitio para descansar, el personal son extraordinarioa por eso no pongo nombres porque todos son buenísimos, los felicito son un gran equipo. Gracias por todas sus atenciones. Espero verlos pronto.
Stayed 1 night in Apr 2025

10/10 Excellent

Keyla Getzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy linda y todo es nuevo, son atentos y sobretodo amables lo recomiendo ampliamente
Stayed 1 night in Apr 2025

10/10 Excellent

Keyla Getzel

Excelente todo me encantó mucho, el hotel es nuevo y el servicio y ambiente muy bien
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025