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Hotel Imperial Laguna Faranda

3.0 star property
Indulge your love for al fresco dining and championship golf. Enjoy a leisurely evening by the pool surrounded by lush tropical gardens.

Photo gallery for Hotel Imperial Laguna Faranda

Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers
Arcade
View from property
Front of property
Lake
Escape to Hotel Imperial Laguna Faranda, where the vibrant spirit of Cancun meets French flair. Tee off on the 9-hole golf course, unwind at the outdoor pool with sun loungers, or indulge in fine dining at La Palapa Belga restaurant. With car rentals and free WiFi available on site.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is AU$106
includes taxes & fees
12 Feb - 13 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 37 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Kitchenette
Fridge
TV
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Standard

In-room safe, individually furnished, desk, blackout curtains

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Superior

In-room safe, individually furnished, desk, blackout curtains

Quadruple Room Superior

  • Sleeps 4
  • 2 Double Beds

Similar properties

Basic Room, 1 King Bed

Suites Costa Cancun

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
7.0 out of 10, Good, (455)
The price is AU$130
includes taxes & fees
22 Feb - 23 Feb
Suites Costa Cancun
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About the area

Map
Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 18 min walk
  • Tortuga Beach - 20 min walk
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 6 min drive
  • Playa Tortugas - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Señor Frogs - ‬4 min drive
  • ‪Club InterContinental - ‬6 min walk
  • ‪The Surfin Burrito - ‬5 min drive
  • ‪Taqueria los Chachalacos - ‬3 min drive
  • ‪Los de Pescado - ‬3 min walk

About this property

Hotel Imperial Laguna Faranda

Hotel near Cancun Convention Center
Located close to Tortuga Beach and La Isla Shopping Mall, Hotel Imperial Laguna Faranda provides an adjacent golf course, a terrace and a garden. The on-site French cuisine fine-dining restaurant, La Palapa Belga, features al fresco dining and dinner. Free WiFi in public areas is available to all guests, along with car hire on-site and a bar.
Additional perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and a 24-hour front desk
  • Outdoor furniture, tour/ticket information and multilingual staff
Room features
All 62 individually furnished rooms offer perks such as air conditioning, as well as amenities such as safes and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Balconies, free extra beds and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • La Palapa Belga

Things to do

  • 9-hole adjacent golf course
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:30 PM

Property is also known as

Celuisma Imperial Laguna
Celuisma Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel Cancun
Celuisma Imperial Laguna Hotel Cancun
Celuisma Laguna Imperial
Hotel Imperial Laguna
Imperial Laguna
Imperial Laguna Hotel
Celuisma Imperial Laguna Cancun Hotel Cancun
Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel
Beach House Imperial Laguna Faranda Hotels Cancun
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda
Hotel Hotel Imperial Laguna by Faranda Cancun
Cancun Hotel Imperial Laguna by Faranda Hotel
Hotel Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna by Faranda Cancun
Celuisma Imperial Laguna Hotel
Beach House Imperial Laguna by Faranda Hotels
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda Cancun
Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna Faranda Hotel
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda Hotel Cancun

Frequently asked questions

Does Hotel Imperial Laguna Faranda have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:30 PM.

How much does it cost to stay at Hotel Imperial Laguna Faranda?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Imperial Laguna Faranda on 12 Feb 2025 start from AU$100.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Imperial Laguna Faranda pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Imperial Laguna Faranda?

Self-parking is free at this property.

What time is check-in at Hotel Imperial Laguna Faranda?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Imperial Laguna Faranda?

Checkout is at noon.

Does Hotel Imperial Laguna Faranda provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Imperial Laguna Faranda located?

Located in Zona Hotelera, this golf hotel is within 1 mi (2 km) of Cancun Convention Center and Tortuga Beach. Playa Tortugas and La Isla Shopping Mall are also within 3 mi (5 km).

Hotel Imperial Laguna Faranda Reviews

Reviews

6.2
Rating 10 - Excellent. 106 out of 686 reviews
Rating 8 - Good. 178 out of 686 reviews
Rating 6 - Okay. 169 out of 686 reviews
Rating 4 - Poor. 94 out of 686 reviews
Rating 2 - Terrible. 139 out of 686 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

iran

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 8 nights in Dec 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion super amable. Depto muy comodo!
Stayed 1 night in Dec 2024

6/10 Okay

Ma Del Rosario

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant
Stayed 5 nights in Dec 2024

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service and unreachable by phone. I reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.
Stayed 1 night in Dec 2024

2/10 Terrible

Aleksandra

Stayed 1 night in Dec 2024

2/10 Terrible

Arturo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation. If you meet someone and you want to brig then to your room better forget it. The stuff were super rude. I will never stay there again

4/10 Poor

Ki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Arshvir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong rooms and the rooms had toilets that were not functioning & air conditioning was broken. The staff member at the time denied that he gave us the wrong room & refused any refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gills

Stayed 1 night in Nov 2024

2/10 Terrible

Kam Yee

Travelled with family
Disliked: Cleanliness, staff & service
How’s my refund???
Stayed 3 nights in Dec 2024

6/10 Okay

Evelyn

Stayed 2 nights in Oct 2024

6/10 Okay

Lupita

Stayed 4 nights in Sep 2024

2/10 Terrible

Candy

Disliked: Cleanliness, property conditions & facilities
Do not get room 101, it is the worst, first the lights were not working, then when I got to shower the shower wasn’t working, the bed has bed bugs, so slept on the lobby couch
Stayed 1 night in Oct 2024

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was good in that the pool and water view were nice. But the inside of the rooms smelled strongly of mold/mildew. The showers were massively underpowered and not cleaned much, just the floors and walls, rather than the actual shower head. The toilet didnt flush properly at all, I got lucky to get anything to actually flush twice out of five days of regular use. The overall care to the doors and furniture is okay, the frame of the main door to the hotel room shifted out of place if you pulled on the door, but not quite to the point where it broke open. There was also a random door that looked like it had been pried open before, but it was locked and I could not know what was behind it. Finally, when arriving, we were sent to a room right next to the lobby and front door, which had two beds instead of the one bed we asked for, and it wasn't cleaned yet at all. Beer cans and bottles were strewn about and the beds hadn't been made at all. They did respond quickly with that but the service man didn't even say anything about it, he just walked in, looked at it, clicked his tongue in disappointment, and led us to another room that was suitable. Didn't mention anything about it like apologizing once. Otherwise the response from everyone in the building was proper and cordial. It seemed the service for our room to replenish everything was on an every other day basis as well. Wasn't a big deal for us, but just a good detail.
Stayed 4 nights in Aug 2024

4/10 Poor

Deborah A

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I only stayed there because it was close to the nightclubs. It’s in terrible condition sink was broken, bedsheets stained, hard beds, horrible smell.
Stayed 5 nights in Jul 2024

2/10 Terrible

Rolando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was horrible, the room was not even presentable at all, dirty dishes, ripped off bed, the door yo the balcony I couldn’t even open, the door trush it wouldn’t close, the small fridge was dirty, the closet was horrible, very sad experience, I wouldn’t ever stay in this hotel again, not even for free
Stayed 13 nights in Jun 2024

8/10 Good

Emilie

Travelled with family
Liked: Staff & service, property conditions & facilities
Personnel sympathique. Bel emplacement sur le bord de la lagune.
Stayed 1 night in Jul 2024

2/10 Terrible

luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water room was leaking and fungus
Stayed 2 nights in Jun 2024

2/10 Terrible

Emerson

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were giving a room COVERED in mold. Literally mold on the walls and ceiling. Disgusting. The staff was nice enough to change our rooms. Unfortunately the AC was leaking and the water ran down the room so wasn’t a nice feeling walking around feeling the water on my feet in the middle of the night. Area is very dark and you can hear noise from other rooms and noise from across the lagoon ALL NIGHT LONG. Very unpleased with our stay. Do not recommend and would definitely suggest just paying the extra you need to for a nicer hotel, even if it’s just $30-$50, DO IT and do not stay here.
Stayed 1 night in Jun 2024

8/10 Good

Jose M

Liked: Cleanliness, property conditions & facilities
Great location, no expensive. No hot water, but not needed. Use the bus not need rental car
Stayed 4 nights in Jun 2024

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE! ZERO STARS
There was no hot water in the shower. They were limited on towels and toilet paper they would give us. Charged us for a second key to the room that 3 people were staying in. I will never stay there again and will never recommend to anyone! Overall horrible experience
Stayed 4 nights in May 2024

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. I stayed here 7 days. From the moment I checked in I regretted booking this stay. I booked on Expedia. If I could have cancelled I would have. When I checked in the clerk said I had to pay an additional $40.00 for their government tax. I already paid taxes through Expedia. I paid it because I was tired and ready to get some rest. The first 4 I had no hot water. The whole place is filthy and run down. The doors hardly shut on the rooms. The elevator was broke down half the time I was there. When they removed the out of order sign from it, I tried to use it. I was stuck in the elevator over 20 minutes. There Is no phone in the elevator to call for help. The main issue is once you book with Expedia and pay for it, it’s almost impossible to get a refund. Do yourself a favor, don’t stay here.
Stayed 8 nights in May 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and family friendly
Stayed 5 nights in Mar 2024

10/10 Excellent

Rommane

Liked: Staff & service, room comfort
Disliked: Cleanliness
I enjoyed my stay would stay there again .
Stayed 7 nights in Mar 2024