See all properties

Krystal Cancun All Inclusive

4.0 star property
Soak up some sun by day then enjoy an evening of dining options from around world to savor every moment.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Cafe
Outdoor wedding area
3 bars/lounges, swim-up bar, poolside bar
Outdoor banquet area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The current price is AU$634
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Bathrobes
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All-inclusive
Spa
Kids pool
7.8 out of 10, Good, 1,577 reviews
The price is AU$392
includes taxes & fees
27 Feb - 28 Feb
Emporio Cancun Optional All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Chac Mool Beach - 11 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar and shopping on-site. With a white sand beach, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage, aromatherapy or a body scrub at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to 3 bars and a free children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, smoke-free property and a porter/bellboy
  • Concierge services, a 24-hour front desk and 5 meeting rooms
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks such as late-night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 4 Mar 2025 start from AU$628.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention centre and within a 5-minute walk of Gaviota Azul Beach, Cancun Convention Center and Forum Beach. La Isla Shopping Mall and Tortuga Beach are also within 3 miles (5 km).

Krystal Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 349 out of 1019 reviews" "
Rating 8 - Good. 221 out of 1019 reviews" "
Rating 6 - Okay. 193 out of 1019 reviews" "
Rating 4 - Poor. 109 out of 1019 reviews" "
Rating 2 - Terrible. 147 out of 1019 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Veronica Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
First time staying at this hotel. Even though they have 3 restaurants and I snack area they are not all open every day so trying to make reservations was always a fail. Restaurants were always booked. Also even though it's all inclusive they don't start serving alcohol until after 11am and they close the bar by 10:45 pm. If you a night person, by 11 pm there is nothing to do. Food is ok but not great.
Stayed 4 nights in Jan 2025

6/10 Okay

Armando, Houston

Travelled with partner
Liked: Staff & service
Very limited drinking options.
Stayed 3 nights in Jan 2025

10/10 Excellent

Prabhjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good experience for the first time safe and fun 🤗😊👍
Stayed 5 nights in Jan 2025

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was limited
Stayed 4 nights in Jan 2025

10/10 Excellent

Isaiah Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 3 nights in Jan 2025

2/10 Terrible

Alexander

Disliked: Staff & service
Terrible service in the restaurants
Stayed 14 nights in Jan 2025

10/10 Excellent

Diana

Liked: Staff & service, amenities, property conditions & facilities
The location is the best! You get the best beachfront and you get the best of the tourist town. Friendly and helpful staff. I would not get the all inclusive next time, since there are so many food and drink options near-by. But the service was fine, and the included options are fine. Having only one beer choice was possibly the worst aspect of the all inclusive. The rest.. not spectacular, but acceptable and practical. The common areas feel small for the amount of people they receive, but again... not a deal-breaker. I had a pleasant stay. I got a free balinese bed for booking with Expedia and some delicious macaroons. That was a nice surprise.
Stayed 3 nights in Jan 2025

10/10 Excellent

Susan Jean, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful. The staff were very attentive and friendly. The beds were super comfortable and the ocean view from our patio was lovely. The food was always fresh and lots of selection. We really loved our vacation despite the poor weather!
Stayed 7 nights in Jan 2025

4/10 Poor

Rene

Stayed 7 nights in Jan 2025

10/10 Excellent

Dode, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
everything that was beautiful place and all the stuff works there the best people, respectable ladies and gentlemen for real thank you guys and I see you soon. I will come back.
Stayed 6 nights in Jan 2025

4/10 Poor

Gary, Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

oscar

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The beach was beautiful
Stayed 4 nights in Jan 2025

8/10 Good

Manlio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience. Could have had better service at the bars and cleaner rest rooms. Have had better experiences in the Riviera Maya!
Stayed 4 nights in Jan 2025

6/10 Okay

KYRIAKOS CHARLES

Liked: Staff & service
Stayed 5 nights in Jan 2025

4/10 Poor

Miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good to say
Stayed 4 nights in Jan 2025

8/10 Good

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel, I stayed here for the second time and I would consider staying there again. It has a beautiful beach, and fun places a walking distance. The stuff is very friendly and helpful and the Hotel looks modern and clean. I would recommend this Hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien excepto la Bañadera no servirá el tapón para bañarme con la tina
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities, location, price, and cleanliness were excellent. The food was consistently average- nothing amazing, but it was so nice to not worry about food prices ever. They seemed short staffed getting service by the pool and beach, as it was slow and hard to find someone to take our order. The value you get for the price is worth it though! We would definitely stay again at the price we paid. I highly recommend the balcony rooms on the 8th floor. We paid to upgrade and it was SO worth it! Overall, this is an amazing resort with an amazing price!😁
Stayed 5 nights in Jan 2025

10/10 Excellent

Kong Myung c

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Sep 2024

6/10 Okay

Jesus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comida poca cantidad se acaba pronto Camas duras Dan le cuarto que esté no el que escoge uno
Stayed 3 nights in Jan 2025

6/10 Okay

Jason Carl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach area are top notch , the bed was super uncomfortable, lots of noise from the surrounding area at night, food was just okay… only two small bar areas on property so getting a drink sometimes took forever, for the all inclusive package there was no alcohol in the rooms and a charge of 70 pesos each to bring canned drinks back to your room , I would honestly not go back but if I did I wouldn’t purchase the all inclusive package , so many restaurants and stores around and fairly cheap , I only eat once or twice a day so it was not worth it in my mind
Stayed 4 nights in Jan 2025

10/10 Excellent

Melissa Mae, Orange Cove

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful visit
Stayed 7 nights in Jan 2025

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
some maintenance issues, we reported and were solved right away
Stayed 2 nights in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time at this property. Love the beach. The food is great.
Stayed 3 nights in Jan 2025