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Moon Palace Cancun - All Inclusive

4.5 star property
Unwind in paradise where turquoise waters meet powdery sands. Experience thrilling activities like windsurfing or simply relax by the pool.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Sundeck
11 bars/lounges, 9 swim-up bars
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
View from room
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Room service
  • Laundry
The price is AU$580
includes taxes & fees
3 Feb - 4 Feb

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Garden View

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Deluxe Garden View

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2020
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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9 outdoor pools, pool umbrellas, pool loungers

Moon Palace The Grand Cancun - All-inclusive

On private beach
Pool
Breakfast included
All-inclusive
8.4 out of 10, Very good, 1,413 reviews
The price is AU$1,531
includes taxes & fees
31 Jan - 1 Feb
Moon Palace The Grand Cancun - All-inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancun - All Inclusive provides a golf course, a marina and a nightclub. This property is a great place to bask in the sun with a white sand beach, sunloungers and kayaking. Treat yourself to a massage, a manicure/pedicure or a body treatment at the on-site spa. At the 16 on-site restaurants, enjoy breakfast, dinner and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, beach yoga and windsurfing. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with an airport shuttle and 9 swim-up bars.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars and sunloungers
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Babysitting (surcharge), outdoor furniture and karaoke
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 2036 rooms feature comforts, such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches, such as premium bedding and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Separate baths/showers, free toiletries and hairdryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/cupboards, balconies and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 3 Feb 2025 start from AU$579.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancun - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancun - All Inclusive?

Checkout is at noon.

Does Moon Palace Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, mini golf, football and more.

Where is Moon Palace Cancun - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1342 out of 2547 reviews" "
Rating 8 - Good. 490 out of 2547 reviews" "
Rating 6 - Okay. 316 out of 2547 reviews" "
Rating 4 - Poor. 193 out of 2547 reviews" "
Rating 2 - Terrible. 206 out of 2547 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service, amenities
The dining was average compared to other resorts I’ve been at.
Stayed 4 nights in Dec 2024

10/10 Excellent

JAIME

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with my 8 and 12 yr old. Awesome shows every night restaurants with huge variety pool had something for everyone, main pool great entertainment, calm ocean, beach volleyball and bikes to ride through property. Staff great! .
Stayed 6 nights in Dec 2024

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Albert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Not much shows or activities. Quit. Nice for family
Stayed 11 nights in Jan 2025

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property, very family friendly, staff were amazing going above and beyond specially Marcela at the lobby bar and Gaspar at the pool. Food was delicious, beverages good quality as well. I did not like the people trying to sell the resort benefits-plans. We attended a presentation and we said not first thing but they were very persistent and kind of harassing us to buy their plans. We met with three people for 2 hours when they told me it was just a 90 minutes presentation. One of the ladies her name is Ross was very disrespectful making comments about my ethnicity and got upset because we said we were not interested in buying the resort membership. I didn’t like how they harassed you to buy membership and how rude they are with costumers.
Stayed 7 nights in Jan 2025

4/10 Poor

Donald Stephen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food was horrible and the pool was like a cold plunge
Stayed 6 nights in Jan 2025

2/10 Terrible

Kim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room selected not delivered, long check in and poor management
Stayed 8 nights in Nov 2024

10/10 Excellent

Lara Rymarquis

Liked: Staff & service
Very crowded
Stayed 5 nights in Dec 2024

10/10 Excellent

Jawed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

aaron, pharr

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ellos hacen lo que quieren, reserve en sunrise y me mandaron nizuc, mal servicio me hicieron caras, Refri no sirvió como 2 días, gaste en mis vacaciones para quedarme en un área y me mandaron a la que ellos quisieron sabiendo que en el app donde se anuncian está dividido en dos, si hubiese querido quedarme en nizuc así lo hubiera hecho desde un principio
Stayed 5 nights in Jan 2025

4/10 Poor

George

Travelled with family
Liked: Property conditions & facilities
Property is good but need more organization. Was not told about how to use the resort credit so we couldn’t use them
Stayed 5 nights in Jan 2025

10/10 Excellent

Jas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is massive with 3 resorts on site
Stayed 7 nights in Dec 2024

10/10 Excellent

Ashley Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Marina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, and the washrooms were stinky
Stayed 6 nights in Jan 2025

8/10 Good

Srinivasa Rao

Need more activity
Stayed 4 nights in Dec 2024

8/10 Good

Mugdha Jagdish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the kids activities option.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ashish Sharad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property however the food was okay especially for vegetarians
Stayed 4 nights in Dec 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Deana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a wonderful time and enjoyed all of the pools and beach!
Stayed 4 nights in Dec 2024

10/10 Excellent

Vamseekrishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Elaine McColl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont write reviews, but would like to share our experience at Moon Palace Sunrise over Christmas and New Year. It may help in your decision to stay (It may not!) I know it is their busiest time of year... Passport Control on landing- Absolute CHAOS, all flights filter into one lane, we were there for over 2 hours. Cancun Private Transfers- Booked privately both ways prior to leaving. Reasonably priced, very prompt & friendly. Check In- Got there at midnight after delays. Not too many people in front of us, over 45 mins wait to check in. No apology by service desk. Room- Asked for room which was quiet yet central, this was observed. Rooms were reasonably clean, table had water rings from previous glasses, and the edges of walls were a little grimey/ tired. Mini bar was refilled on 1st day, further refills of juice had to be requested on the app. This was done within the hour. Room service- Requested once, pre booked night before, for breakfast. All were cold. Go for continental & use the coffee machine for the parents! Sunbeds- If you want a specific area, go down by 8am. FOOD- Staff were prompt, again, hot food cold at breakfast & dinner unless you get omelette or fajita made fresh. Sooo many options. Desserts amazing! Lunchtime food hot & great. Service- Absolutely amazing! Every staff member said hello with a smile. Offers of golf carts everywhere. Biggest shout to Luis in the Lobby Bar, a superstar, an absolute credit, we'd come back just to catch up! Definitely recommend.
Stayed 14 nights in Dec 2024

6/10 Okay

Jessica

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
The staff was excellent, specially at the Nizuc Lobby Bar. There was issues with Kiosk at Cafe ordering at the Nizuc location long wait times no matter what time of the day, also with dinner reservations all have to be done on the hotel app, very inconvenient since you must do it at 7am for up to 3 days. Besides that it was an ok stay
Stayed 8 nights in Dec 2024

8/10 Good

Vijaya Krishna

Stayed 4 nights in Dec 2024