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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
Adults-only beachfront property with 4 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach towels
Reception hall
Porch
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Breakfast included

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed
Poolside bar

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Pool
Breakfast included
All-inclusive
Spa
9.0 out of 10, Wonderful, (4047)
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
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About the area

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 7 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Tortuga Beach - 3 min drive
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

All-inclusive eco-certified property near Cancun Convention Center
A free breakfast buffet, an adjacent golf course and a nightclub are just a few of the amenities provided at Hotel Riu Cancun - Adults Only - All Inclusive. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a massage, a facial and a manicure/pedicure at Renova Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Enjoy the health club, as well as activities, such as beach volleyball, surfing/body boarding and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, beach towels and ATM/banking services
  • Luggage storage, massage treatment rooms and barbecues
  • Guest reviews speak highly of the family-friendly amenities, beach locale and pool
Room features
All 569 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Cancun - Adults Only - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Cancun - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/body boarding, volleyball and more.

Where is Hotel Riu Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 15-minute walk of Plaza Caracol Mall and Cancun Convention Center. La Isla Shopping Mall is 2.2 mi (3.6 km) away.

Reviews

8.2

Very good

Rating 10 - Excellent. 1417 out of 2852 reviews" "
Rating 8 - Good. 676 out of 2852 reviews" "
Rating 6 - Okay. 365 out of 2852 reviews" "
Rating 4 - Poor. 191 out of 2852 reviews" "
Rating 2 - Terrible. 203 out of 2852 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place but the drinks and food isnt great
Stayed 4 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities
Nice service
Stayed 6 nights in Dec 2024

10/10 Excellent

ANDRZEJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good!
Stayed 7 nights in Jan 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities
Great service. Great close beautiful beach. Good food
Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew Charles

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Food was average. Don’t go Sports Bar
Stayed 5 nights in Jan 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Jorge, Hesperia

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Thomas Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

John

Travelled with partner
Liked: Amenities
Great location, beautiful place, felt like the property has suffered a few years of unanswered neglect.
Stayed 6 nights in Jan 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked and enjoyed the activities and entertainment that was provided throughout the day and in the evenings. I didn't think that the food in the restaurants was very good, the buffet was a little better, only because there was more options, but sometimes it wasn't very good either. Seemed like the food provided out by the pool during the afternoons was much better, and the breakfast buffet was usually pretty good.
Stayed 5 nights in Dec 2024

8/10 Good

Alek Mitzrael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Gloria

Liked: Cleanliness, staff & service
Overall ok property
Stayed 4 nights in Jan 2025

10/10 Excellent

Diana C Guerrero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome time! The parties were very organized and the staff are always welcoming and helpful!
Stayed 5 nights in Jan 2025

10/10 Excellent

Monique

Travelled with group
Liked: Staff & service, property conditions & facilities
Only did buffet due to restaurants being packed every night
Stayed 3 nights in Jan 2025

10/10 Excellent

Arturo Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this RIU resort! Staff is super friendly they decorated my room for my birthday without being asked to! Night shows at the theater are entertaining. Elevators for the suite rooms need an upgrade 👀
Stayed 6 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect adult's only resort, great access to beach and city, great entertainment, and food selection
Stayed 6 nights in Dec 2024

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thinking it was a Riu with its reputation we were very disappointed with our whole stay. Rooms very outdated and with little to no maintenance. Food was way under average and even on the themed restaurants, where food is supposed to be a bit better than buffet, those were our biggest disappointment, flavorless, we didn’t get what they announced on the menu, just not worth it hat you’re paying for. Last couple days we decided to dine out and delicious despite having meals included. Also I stopped drinking cocktails from the second day as they were very inconsistent. Definitely our worst experience on an all inclusive and sad as we were celebrating our anniversary.
Stayed 5 nights in Jan 2025

2/10 Terrible

Megi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was literally the worst hotel I have ever stayed at… It started from the room that was so outdated and the mattress that literally felt like I was sleeping on a boxspring. It was so bad that we had it make them switch our room because we had the view of a wall and two double beds instead of a king. Along with all the mirrors being cracked and having black dots all over them. Then moving onto the food… There was no room service and there was limited hours for each restaurant… so you were only allowed to have certain foods throughout certain times of the day and they serve the same exact thing every day. The only type of entertainment they had aside from their parties, was there show in the lobby. One day I was feeling sick and my boyfriend went downstairs to grab me breakfast and they made it a big deal and told him he had to go get permission by the manager from the busboy to be able to bring food up to me. Then this was my favorite part… I went to the Jacuzzi, and it was FREEZING. It was the first time in my life that I got into a Jacuzzi that was not hot. When we went to go complain, they said that’s just the way it is and told us to put in a complaint at the front desk. You were also not able to order any food by the pool area… They only brought over drinks. Then we called for pillows and blankets tha they never brought up. It was just such a disappointment! This is my first time in Cancun and I wish I would’ve stayed somewhere else because this ruined my experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the dynamic spread of food at the buffet, however having some culturally different options every now and then may add some additional flavor. Not a criticism, but an idea. Thanks.
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, minus a few loud young people in the building, it was very peaceful. I could hear the ocean splashing onto the shore. Food was delicious, plenty of water in the room, and staff were very helpful and kind. I also attended a yoga and aqua aerobics class, the instructor was great! The night entertainment was enjoyable too. The Rui hotel staff had prepared games setup and invited hotel guests to join them on the stage, very funny!
Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. We throughly enjoyed our stay.
Stayed 5 nights in Jan 2025