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Hotel Riu Cancun - All Inclusive

3.5 star property
Sea view property with 5 bars/lounges, near Tortuga Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Cancun - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach towels
Porch
Reception hall
Front of property - evening/night

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Standard Room, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
2 bathrooms
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed
Poolside bar

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Pool
Breakfast included
All-inclusive
Spa
9.0 out of 10, Wonderful, (3987)
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
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About the area

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 7 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Chac Mool Beach - 14 min walk
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - All Inclusive

All-inclusive eco-certified property near Cancun Convention Center
A free breakfast buffet, an adjacent golf course and a nightclub are just a few of the amenities provided at Hotel Riu Cancun - All Inclusive. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body treatment and a facial at Renova Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Enjoy the health club, as well as activities, such as windsurfing, snorkelling and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and a lift
  • A gift shop, ATM/banking services and luggage storage
  • Guest reviews speak highly of the family-friendly amenities, beach locale and pool
Room features
All 569 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/body boarding, volleyball and more.

Where is Hotel Riu Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 15-minute walk of Plaza Caracol Mall and Cancun Convention Center. La Isla Shopping Mall is 2.2 mi (3.6 km) away.

Reviews

8.2

Very good

Rating 10 - Excellent. 1400 out of 2842 reviews" "
Rating 8 - Good. 680 out of 2842 reviews" "
Rating 6 - Okay. 367 out of 2842 reviews" "
Rating 4 - Poor. 195 out of 2842 reviews" "
Rating 2 - Terrible. 200 out of 2842 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kristina

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so kind and ready to help
Stayed 5 nights in Dec 2024

10/10 Excellent

Gregory, Billingsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit crowded. The beach area is a little small. Staff was friendly and helpful. Room was clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, food was very good always impressive no complaints other than the jacuzzi was cold not hot.
Stayed 4 nights in Dec 2024

10/10 Excellent

rudolf

Liked: Cleanliness, staff & service, property conditions & facilities
everything nice
Stayed 8 nights in Dec 2024

2/10 Terrible

Aruzhan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception lady didn’t even check lost and found just said it wasn’t there
Stayed 5 nights in Dec 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this place 4 starts only because it is a little older of a hotel. Rooms were clean all the staff did a great job, super friendly and kept everything well maintained. Food was good but if you are going to stay more than a week it starts getting a little redundant. Beaches were well maintained and the entertainment offered by hotel was great. Be wary of the people trying to sell you daytime excursions, do research first, if you plan on doing that sort of thing. Safe and fun for all ages I would definitely feel comfortable staying with my children.
Stayed 8 nights in Dec 2024

6/10 Okay

Jeff

Liked: Cleanliness, amenities
The hotel has a nice, clean pool . The beach area is very small and gets very crowded and stays that way all day. They have a volleyball net for play, which literally takes up half their beach area. BTW, the hotel faces North, so no sunrise or sunset views from beach. My suite was kept clean, except for the fine sand kernels that were everywhere. They do not vacuum, only sweep the rooms. Two big complaints. 1) the halls at night were always noisy after midnight as the drunks wandered down the halls singing, laughing and joking. The noise continued until about 3 am, 4 am on weekend. 2) One of my breakers in the electrical box was buzzing. I reported this to Customer Service TWICE and they NEVER showed up to fix it. The room phone and pamphlet do not show the numbers for housekeeping, room service, etc. You have to go to the lobby for any assistance. I had a beverage guy stop by and give me very warm beers/soda to put in my frig. I only counted 3 restaurants. The Japanese and the Italian ones were 1-2 hr. wait, so I only had the buffet (ok). No idea where the other 3 listed were. This was my 3rd trip, 3rd hotel. Would stay at the other two hotels first.
Stayed 6 nights in Nov 2024

10/10 Excellent

Daniyal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort - especially for individuals looking to party.
Stayed 6 nights in Dec 2024

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Gunjan

Need to improve bedding and add more vegetarian options
Stayed 5 nights in Dec 2024

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Lots of dining options. I found the pools cold except for the swim up bar pool. That one was warm.
Stayed 7 nights in Dec 2024

10/10 Excellent

SAIRA ERENDIRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great food! Employees are very friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

MITCH A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

CLAUDIU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small beach and some time crowded Very rare or not bar service on the beach
Stayed 7 nights in Dec 2024

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Dec 2024

10/10 Excellent

Tenzin

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Dec 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were kept clean and beaches raked. Trash was picked up and disposed of in a timely manner. Try and get a room to the right of elevators. Its much quieter. People party loud and late on other side. Pools are clean and one is warmed. The only complaint i had, was the hot tub was not hot the whole week. 12-9 - 12-13. My son reported that it was hot this morning when we left. Specialty restaurants are great. Buffet is good and plentiful, but go early for freshness. Bartenders are great. All staff is friendly, attentive and helpful.
Stayed 4 nights in Dec 2024

10/10 Excellent

tarun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 5 nights in Dec 2024

8/10 Good

Rayva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, could definitely use some updating. Beach is very very small, and the pools are shaded by the building. Food options are what you would expect, but the staff is amazing and the place is really well kept. Great alternative if the Riu Caribe is booked up, they offer a shuttle on Riu Party days.
Stayed 4 nights in Nov 2024

4/10 Poor

Sami

Stayed 3 nights in Nov 2024

10/10 Excellent

Rajeim J R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here at the RIU. The staff were really pleasant. The location is very convenient and walking distance to the clubs and authentic food. I will definitely be coming back. I went on a tour to Tulum and our guide Jaime(pronounce Hyme)he was so educated and knowledgeable. Funny! The guide gave me a few history lessons I didn’t know.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammad

Stayed 5 nights in Nov 2024

10/10 Excellent

Shreco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could walk downtown to the strip and we could go to the parties at the sister resort. Food was good
Stayed 5 nights in Nov 2024