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"I had a lovely stay at this hotel. The complex is new which really helps and I got a nice upgrade and the room was of a very high standard. The staff were very nice. As a foreigner the menu of food was very very limited and speaking English it was a challenge. However this is forgiven. A special mention Ms Li Xiaoyu who was very helpful and arranged my activities and and really took care of me during the visit! "

"The room was too hot the entire stay and we had to keep asking for towels etc for our daughter who was in the room with us. Other than that, it’s a good hotel, well located and with lots of inclusions. "

"Don’t be fooled by the Westin branding. Classic domestic hotel: looks good from a distance but rooms too hot and too dry, no way to control heating, fixtures and fittings falling apart, horrible smells coming from the plumbing, poor cleanliness, offensively bad coffee etc. Honestly, I suspect it’s no better or worse than the neighbouring hotels, just giving an honest review from a European perspective. Staff were very friendly though, and it’s very close to the ski area. Good restaurants...

"Very convenient in resort and safe. Room cleaness can be compromised by its low price, very fair"

"Amazing location for skiing. Very comfortable hotel to stay in, huge rooms and fantastic views. Breakfast is great but all other hospitality areas lack atmosphere and quality service. Check in is long and complicated. Definitely not the high standard of experience expected at a normal Hyatt."

"Luxury hotel with excellent food and beverage options. Very helpful staff to help us with sightseeing and outdoor activities."