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Hotelcoz All Inclusive

3.5 star property
Escape to a tropical paradise where warm sand meets crystal-clear waters. Enjoy international cuisine by day then relax in your free cabana as sunset approaches.

Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
Exterior detail
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Deluxe Panoramic , Ocean View

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Bar
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view

El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
7.0 out of 10, Good, (1075)
The price is AU$324
includes taxes & fees
11 Mar - 12 Mar
El Cozumeleño Beach Resort - All Inclusive
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About the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

What's nearby

  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • San Miguel Church - 8 min drive
  • Dolphinaris - 8 min drive
  • Chankanaab National Park - 15 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

All-inclusive family-friendly resort near Playa San Juan
Located close to Maya Heritage Monument, Hotelcoz All Inclusive provides a swim-up bar, a beach bar and a poolside bar. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial or a body treatment at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the gym; other things to do include boat tours, parasailing and kayaking. In addition to a corner/local shop and a free daily manager's reception, guests can connect to free WiFi in public areas.
Other perks at this resort include:
  • 4 outdoor pools and an indoor pool, with a swim-up bar
  • Free self-parking
  • Free bike hire, an outdoor tennis court and airport drop-off service (surcharge)
  • Express check-in, concierge services and coffee/tea in reception
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 251 individually furnished rooms feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities such as safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, daily housekeeping and desks

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transport to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. Pool access is from 6:00 AM to 11:00 PM.

Is Hotelcoz All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotelcoz All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Early check-in is available for a fee of USD 60 (subject to availability).

What time is check-out at Hotelcoz All Inclusive?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Hotelcoz All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 8:00 AM-4:00 PM on request. A fee of USD 40 per person applies.

Are there all-inclusive benefits at Hotelcoz All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Hotelcoz All Inclusive located?

Nestled on the beach, this Zona Hotelera Norte resort is within 3 mi (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 mi (10 km).

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Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 80 out of 272 reviews
Rating 8 - Good. 87 out of 272 reviews
Rating 6 - Okay. 46 out of 272 reviews
Rating 4 - Poor. 29 out of 272 reviews
Rating 2 - Terrible. 30 out of 272 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole S

It was very kid friendly and the beach was amazing!
Stayed 8 nights in Feb 2025

10/10 Excellent

Crystal Ann

All staff friendly and always willing to help you you needed it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Clark

Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Stayed 7 nights in Jan 2025

10/10 Excellent

Aushara Marie

Very friendly people!
Stayed 7 nights in Jan 2025

8/10 Good

Janet Marie

What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!
Stayed 7 nights in Feb 2025

10/10 Excellent

Monica Denel

The hotel stay was wonderful. The only thing bird flying around food not good. No entertainment and bed to hard other then that the staff is wonderful, hotel and food was excellent. I really enjoy my stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Julia

Loved staying here!
Stayed 5 nights in Aug 2024

4/10 Poor

Veronica

Liked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025

6/10 Okay

Sandra

Rooms are big. Right on the ocean. Staff were very friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Joshua William

It was great! I will be back next year! Definitely worth the money! Had an amazing honeymoon there! Great staff and close to town with taxi available. Safe island and loved the experience! Again we will be back next year!
Stayed 8 nights in Jan 2025

8/10 Good

Sabrina

Liked: Property conditions & facilities
The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).
Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra

We had a wonderful stay! The food was good and the property is beautiful. It is not a 5 star, though it is a small, lovely, quaint property which is super clean. We felt we got a great value for the price paid .I absolutely loved the view from our room and the snorkeling near by was amazing. We will definitely be back! (The older rooms do need new comforters and some rooms need some things fixed or redone)
Stayed 7 nights in Jan 2025

2/10 Terrible

Sarah

Disliked: Property conditions & facilities
This is the 4th time I stayed at this resort The staff is excellent but the food and drinks r not The resort WAS beautiful!!!! The resort has and is one of the most beautiful beaches in Cozumel!!!!! I love coming to Cozumel but will stay at a different resort next year
Stayed 7 nights in Jan 2025

8/10 Good

Veronique

Clean but old
Stayed 7 nights in Feb 2025

8/10 Good

Ron S

Staff is great. Maintenance is a challenge. Breakfast is fine, but you’ll need to look off-site for a good dinner. .
Stayed 7 nights in Jan 2025

8/10 Good

Mark

Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.
Stayed 7 nights in Feb 2025

8/10 Good

Geoffrey

The resort needs renovated.
Stayed 5 nights in Dec 2024

6/10 Okay

Bryan

Property is dated and hasn’t updated in the rooms for some time. Food was okay. Mostly it was bland compared to other resorts I have stayed at. Staff was friendly, good snorkeling on site. Some restaurants are within 20 minute walk. Area is safe to walk alone day or night
Stayed 9 nights in Jan 2025

10/10 Excellent

Evelyn Genevieve

First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024

8/10 Good

Robert

Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

10/10 Excellent

Lilliana

Liked: Property conditions & facilities
Very nice team members. Plesent atmosphere. Facility needs some update.
Stayed 3 nights in Nov 2024

2/10 Terrible

Pratul Bhailal

Liked: Cleanliness, property conditions & facilities
We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.
Stayed 16 nights in Feb 2025

8/10 Good

Tonya

N/A
Stayed 4 nights in Jan 2025

4/10 Poor

Janeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Stayed 7 nights in Jan 2025