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"The staff here are amazing and very attentive in particular Bradley from reception, Drew, Megan and Joseph from the bar also The guys on reception at the aparthotel as I was moved there due to Expedia mixing up the booking. The hotel however looked after me so it did not impinge on my stay which was great!"

"The lady at the check in desk was so lovely and friendly and helpful, it was a great start to a great stay! The room was comfy and clean, couldn’t have asked for more really!"

"Loved the location of the hotel, easy walking into the town center and many great things to see and do around there."

"The Newcastle staff were so great. Jessica checked us in and took the time to recommend a museum and show us how to get there on the map. Anna very cheerfully stored our bags for us while waiting for the train. Everyone so friendly. Hotel is a big worm but very clean and the spa/pool excellent (we went both in the evening and next morning!). Pleased to find we’d been upgraded and the room was about big enough for a herd of bison. All great value for money and we loved our stay. "

"Very pleased with our little trip. Lovely upgrade to a river view room when I explained I had meant to book that but I had made a mistake . Staff all greeted us with a smile. Food at Gino’s was excellent and breakfast the next day was just as good. We again had great tables overlooking the river. When we checked out the lady asked if I would like to leave my bag which I was hoping to . It made a lovely change for somebody to offer before I had requested it. Nice little touches in the room with the toweling robes, slippers and complementary chilled drinks . Also the tea and coffee. "

"Everything about the Malron is spot on! "

"Just amazing as always. Check in was so simple. The receptionist who checked me in was lovely and even when I requested a few things she done it no bother. Nothing was too much hassle for her. Used the spa the following day and the girls on the desk there were great as well. This is the 3rd time staying here and it has never let us down. We are already looking forward to our 4th stay. "

"Great hotel in a great location, the staff were all really welcoming and helpful. Can’t wait to visit again"

"Top hotel with top staff, nothing was a problem "