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"Staff anticipates every need. Had a room with outdoor private hot springs bath overlooking Mount Fuji). In room dining - unique and worthwhile experience. Sara was great! Impressive buffet breakfast. Public baths a great Option - so relaxing! Wonderful Stay - 10 out of 10"

"A very thoughtful set up and breakfast is way better than how they advertised it. Very comfortable bed and pillows. Free shuttle to Kawaguchigo station but only 20 min walk if you want to do it. A 7 min walk to a grocery stores which open kind of late at 9am. Not too many restaurants around so plan accordingly. "

"Gorgeous view, amazing spa and wonderful staff!!"

"Very nice roof Terese’s where we could see Mt Fuji to it best! Love our quiet stay."

"great place with great staff. we loved the old fashionness of the hotel !"

"Astonishing views, right in front of Fuji and "

"The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face. "

"We stayed 2 nights in a special queen room with a balcony and view of Fujisan. We were on the 3rd of 4 floors. We did a 1 day climb of Mt. Fuji and this room was our home base. We were able to walk about 18 minutes to and from Kawaguchiko Station to catch the Fujikyu bus for 5th Station of the Yoshida trail easily. It is a downhill walk to the station. A little harder to walk back from the station after climbing Fuji but very doable. Taxis are plentiful at the station if you rrally need one. The Room at Noborisaka was fantastic. The view was magnificent from my bed, from my balcony and even feom my bathtub. The small conveniences they stock in your room were so handy. Checkin was a breeze... Just walked up, gave our last name, and they had the room keys ready and waiting for us. Lots of space, lots of drawers, a bathroom that had the luxuries of Japan as well as the familar layout of bathrooms back in the states. My extremely tall husband appreciated the bathroom space. The view seemed better than some of the other higher priced hotels around. We enjoyed the Restaurant across the street called "871" for dinner both nights. Complaints: The refrigerator needs a deep cleaning. I was not pleased with the state of its freezer. Check out is 10am which is 1 hour too early and hard on people who just climbed a mountain. Lastly, we couldnt access Youtube or Netflix on the TV. Dated software was a pain so we just gave up and watched the mountain."

"The staff are exceptional : genuine and respectful. The staff welcomes us every year when we return. After we climb the Mt Fuji and unable to walk further from our car to the main door, the staff will greet us from afar and help us with the luggage’s, not for tips but for their professionalism and values they cherish much. "