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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Lanai
Suite, 1 Bedroom, Ocean View | Living area
Room, Oceanfront

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping
The price is AU$341
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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8.2 out of 10, Very good, (1226)
The price is AU$314
includes taxes & fees
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About the area

Map
71 Banyan Dr, Hilo, HI, 96720

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Hilo Shopping Center - 3 min drive - 2.7 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Hotel near Port of Hilo
Consider a stay at Castle Hilo Hawaiian Hotel and take advantage of an adjacent golf course, a terrace and a coffee shop/cafe. The on-site restaurant, WSW The Steakhouse, offers breakfast and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Full breakfast (surcharge), an electric car charging station and a vending machine
  • Concierge services, a 24-hour front desk and a gift shop
  • Guest reviews say great things about the helpful staff and location
Room features
All 286 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi. Guest reviews highly rate the size rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/bath combinations and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Does Castle Hilo Hawaiian Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 25 Nov 2024 start from AU$286.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castle Hilo Hawaiian Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Castle Hilo Hawaiian Hotel?

Self-parking is free at this property.

What time is check-in at Castle Hilo Hawaiian Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Castle Hilo Hawaiian Hotel?

Checkout is at noon.

Where is Castle Hilo Hawaiian Hotel located?

Located in Keaukaha, this golf hotel is steps away from Hamakua Heritage Corridor and Naniloa Country Club. Liliuokalani Park and Gardens and Coconut Island Park are also within 10 minutes.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1091 reviews" "
Rating 8 - Good. 343 out of 1091 reviews" "
Rating 6 - Okay. 162 out of 1091 reviews" "
Rating 4 - Poor. 54 out of 1091 reviews" "
Rating 2 - Terrible. 39 out of 1091 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is next to a really nice park and in front of the hotel there is a little convenient shop that had goodies. The cleanliness of the hotel was okay, I understood that they were short staff so I can't fully comment on that. The bed were on the hard side which are uncomfortable for me but was able to sleep through the night. Staff was friendly when I checked in and gave me all the information I needed.
Stayed 3 nights in Nov 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Randy S.

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need!
Stayed 2 nights in Nov 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was average at best. Two things stood out as unsatisfactory. The first was the continental breakfast, and that wasn’t a huge deal but it’s the worst I’ve ever seen. There were plain croissants, apples and oatmeal. That’s it. The more important failure was the parking situation. They host events and do not have enough parking for guests. This causes a lot of frustration leading to dangerous altercations between people trying to find parking. Their solution? The front desk staff advised us to jump the curb and park in the muddy area across the divided street. The area has zero lighting, is not a parking area and you’d have to walk in the dark over to the hotel if it’s at night. Would not stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Leonard, rio rancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better bargain for your buck compared to Grand Lenani. Bigger rooms and bigger balcony. Not much to brag about breakfast tho. No resort fees charged. A 4 me!
Stayed 4 nights in Jul 2024

10/10 Excellent

Wan Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful
Stayed 3 nights in Nov 2024

6/10 Okay

Mert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

Stephen Man Fai

Travelled with group
Good location & Quiet
Stayed 2 nights in Nov 2024

6/10 Okay

Marlyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Parking lot not easy to get in or out of at busy times. Lobby and pool are nice. Main thing I didn’t like was the A/C above a glass louvered window. If you cover window no a/c. Also street noise although the town shuts down fairly early.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kari-Lyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service & quick check in
Stayed 1 night in Nov 2024

6/10 Okay

Murielle

Liked: Staff & service
Disliked: Cleanliness
The staff is amazing, but my room wasn’t as clean as expected in the smoker area. They were amazing to let me arrive before check in and it was the one of the only room available with a balcony. Nevertheless, there were construction 🚧 outside so it was a bit noisy. Otherwise the staff is so pleasant.
Stayed 1 night in Oct 2024

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Keenan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed for a business trip. The facility and staff are great.
Stayed 1 night in Oct 2024

6/10 Okay

Karen and terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay in Hilo for 1 night only if going to national park. Better yet don’t stay in town at all. Boarded up parents with people living in on same road
Stayed 2 nights in Oct 2024

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this property whenever we are visiting Hilo
Stayed 3 nights in Oct 2024

8/10 Good

Tracy, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, especially in restaurant and bar. Everything was comfortable, just a little older property. Would definitely stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Conrad Janik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Vincent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024

6/10 Okay

Kathy

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We liked how the staff was fast and professional checking in and out of our hotel. What we didn’t like was we found some bugs in our hotel room and my daughter’s blanket was dirty and the toilet paper holder did not not hold the paper and it kept on falling down.
Stayed 1 night in Oct 2024

6/10 Okay

Terry

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
You had to go to the laundry room to get towels for the pool. The staff would take breaks on the 2nd floor overlooking the pool, so you had cigarette smoke and people watching you while you swam or laid out.
Stayed 8 nights in Oct 2024

10/10 Excellent

Thal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older hotel, it was well maintained. The only thing was housekeeping service was every other day. Would like to have it every day.
Stayed 5 nights in Oct 2024

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5