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"Staff was great. Hotel has a fun and creative vibe. I was in London for a forum and my colleagues met me at the hotel to work. Great lobby for meetings "

"I emailed the property for shuttle service and email was not helpful. Receptionist does not have cart for luggages especially for a solo vacationer like me with 2 luggages (from traveling 4 countries). I was needing help and reception people too busy. They don’t see people in the eyes to see if clients need help or too tired traveling around. They just see people checking in and out. Restaurant foods are okay and I have to wait for coffee refill then bus boy just pick up my foods I left on my table while grabbing or waiting for coffee. And you can tell I didn’t finish my breakfast food, yogurts, fruits yet."

"How close it was to our Terminal"

"Clean room, simple but just what you need"

"The staff, service and rooms were excellent. Only (slight) improvement I could recommend is a little more attention from some of the service staff at breakfast. "

"Convenient and a very nice location."

"Location. Clean. Comfortable bed."

"Location is excellent for catching public buses to anywhere in London. The stops are across the street. Staff checking us in was excellent, listened to our preferences and coordinated our personal reservations with those of a tour we were linking up with. Breakfast options were too many to list here. They had everything for all tastes, literally. Absolutely love the scent of the lobby and main areas."

"Very nice hotel. Better than expected. Staff really professional and friendly."