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The Peninsula London

5.0 star property
Luxury hotel with 3 restaurants and bars/lounges

Photo gallery for The Peninsula London

Grand Premier Park Room ,1 King Bed
Creator video - submitted by Margot Lee
Courtyard
3 restaurants, breakfast, lunch, dinner served; British cuisine
Grand Premier Terrace Suite, 1 King Bed

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Parking available
  • Breakfast available
  • 24/7 front desk
The current price is AU$2,250
includes taxes & fees
30 July - 31 July

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premier Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Suite, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Suite, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Grand Terrace Suite, 1 King Bed

The Grand Terrace Suite, 1 King Bed | Living area

The Grand Terrace Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 442 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Palace Suite, 1 King Bed

The Palace Suite, 1 King Bed

The Palace Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 242 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Peninsula Suite, 1 King Bed

The Peninsula Suite, 1 King Bed

The Peninsula Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 470 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Park Suite, 2 Double Beds

Grand Premier Park Suite, 2 Double Beds

Grand Premier Park Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 88 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Grand Premier Park Suite, 1 King Bed

Grand Premier Park Suite, 1 King Bed | Living area

Grand Premier Park Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 109 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for The Arch Suite, 1 King Bed

The Arch Suite, 1 King Bed | Living area

The Arch Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 188 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Terrace Suite, 1 King Bed

Grand Premier Terrace Suite, 1 King Bed

Grand Premier Terrace Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 88 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premier Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premier Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
  • 78 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premier Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Premier Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 110 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Premier Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Premier Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 110 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Double Beds

Superior Suite, 2 Double Beds

Superior Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
  • 69 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Double Beds

35-inch LED TV with digital channels, toys, printers

Deluxe Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
  • 90 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premier Terrace Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Premier Terrace Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premier Park Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Premier Park Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Premium bedding
Blackout curtains
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premier Terrace Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Premier Terrace Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 58 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds

Premier Room, 2 Single Beds

Premier Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premier Park Room ,1 King Bed

Grand Premier Park Room ,1 King Bed

Grand Premier Park Room ,1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
1 GROSVENOR PLACE, London, England, SW1X 7HJ

What's nearby

  • Hyde Park - 5 min walk - 0.4 km
  • Harrods - 10 min walk - 0.9 km
  • Buckingham Palace - 11 min walk - 0.9 km
  • Royal Albert Hall - 3 min drive - 1.7 km
  • Big Ben - 4 min drive - 2.0 km

Getting around

  • Hyde Park Corner Underground Station - 2 min walk
  • London Victoria Station - 11 min walk
  • Heathrow Airport (LHR) - 36 min drive

Restaurants

  • ‪Hard Rock Cafe - Park Lane - ‬5 min walk
  • ‪The Lodge Cafe - ‬3 min walk
  • ‪The Berkeley Bar & Terrace - ‬4 min walk
  • ‪The Library Bar - ‬1 min walk
  • ‪Theo Randall - ‬5 min walk

About this property

The Peninsula London

Luxury eco-certified hotel near Green Park
Located close to Buckingham Palace and Harrods, The Peninsula London provides designer shops on-site, a coffee shop/cafe and a hair salon. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and British cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An indoor pool
  • Full breakfast (surcharge), valet parking (surcharge) and concierge services
  • Local meal delivery service, wedding services and tour/ticket information
  • A 24-hour front desk, a front desk safe and a banquet hall
Room features
All 190 rooms offer comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
More amenities include:
  • Highchairs, children's dinnerware and children's books
  • Egyptian cotton sheets, down duvets and free cots/infant beds
  • Bathrooms with designer toiletries and separate baths/showers
  • 35-inch LED TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered valet parking on site (GBP 75 per night)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: GBP 44 to 49 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Brooklands
  • Brooklands Bar
  • Canton Blue
  • Peninsula Boutique & Café
  • The Lobby

Things to do

  • Designer stores
  • Indoor pool
  • Shopping
  • Wine tasting room

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • Free cot
  • Highchair
  • Indoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,492 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 35-inch LED TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls, pet-sitting services and pet-grooming services are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 44 to 49 per person
  • Valet parking fee: GBP 75 per night
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Service fee: 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Parking height restrictions apply

Property is also known as

The Peninsula London Hotel
The Peninsula London London
The Peninsula London Hotel London

Frequently asked questions

Does The Peninsula London have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Peninsula London?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at The Peninsula London on 30 July 2025 start from AU$2,249.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Peninsula London pet-friendly?

Yes, The Peninsula London allows pets (limit 2 total). There's a fee of GBP 50 per pet, per night. Service animals are exempt from fees.

How much is parking at The Peninsula London?

Valet parking is available for GBP 75 per night. Limited spots are available.

What time is check-in at The Peninsula London?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Peninsula London?

Checkout is at noon.

Where is The Peninsula London located?

This family-friendly London hotel is located near the airport, within a 5-minute walk of Green Park and Hyde Park. Buckingham Palace and Harrods are also within 15 minutes. Hyde Park Corner Underground Station is only a 2-minute walk and Knightsbridge Underground Station is 10 minutes.

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The Peninsula London Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 72 out of 75 reviews
Rating 8 - Good. 1 out of 75 reviews
Rating 6 - Okay. 1 out of 75 reviews
Rating 4 - Poor. 0 out of 75 reviews
Rating 2 - Terrible. 1 out of 75 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

The location is definitely amazing, the room is great, reached my expectation. The room facilities are new and smart. Great amenities.
Stayed 2 nights in Feb 2025

10/10

Amazing experience Great property Brilliant location Great service Fantastic amenities
Stayed 1 night in Feb 2025

10/10

I travel a lot for business and this is certainly the best hotel in London and one of the nicest at which I have stayed anywhere in the world. The service is impeccable. Very professional yet warm and friendly.
Stayed 1 night in Mar 2025

10/10

Great rooms, location, food & staff
Stayed 6 nights in Apr 2024

10/10

There is simply no better hotel in London ive stayed at them all incl 4seas, lanesborough, etc. Expensive but in comparison to the other options absolutely worth it. Fantastic location. Free car service within 20mins. I could go on and on. Its actually the best Peninsula imo, beating even Beverly Hills and Hong Kong. Brand new. Phenomenal gym. Next to the park. Between knightsbridge and mayfair. Great room service. Excellent lounge area down in lobby to do work or socialize. Yes, it does attract a lot of the showy middle eastern money so if that bothers you try The Goring or something more WASPY. But in my not so humble opinion this is one of the greatest city hotels in tbe world.
Stayed 4 nights in May 2025

10/10

Amazing experience , wonderful environment , service ...
Stayed 2 nights in Jan 2025

10/10

As a new hotel you would think it may lack that sense of history and character of other London hotels…this was absolutely not the case. Fantastic from start to finish. The rooms are beautiful, service is impeccable and all the facilities you could want. Beautiful small touches to make you feel special. We also loved the bar and the restaurant Brooklands is an absolute must! The best Michelin starred restaurant we have been to so far.
Stayed 1 night in Feb 2025

10/10

Wonderful Stay🙏
Stayed 1 night in Feb 2024

10/10

Stunning hotel with exceptional staff
Stayed 1 night in Apr 2024

10/10

All I can say is that I can’t wait to go back. Absolutely the best hotel experience that I’ve ever had. Attentive staff is the best part of the whole experience. They were thoughtful, caring, and very reactive and respectful.
Stayed 3 nights in Oct 2024

10/10

Best hotel in London by far
Stayed 1 night in May 2024

10/10

Wonderful
Stayed 2 nights in Aug 2024

10/10

Doesn’t get much better then this place
Stayed 1 night in Feb 2024

10/10

Amazing
Stayed 7 nights in Apr 2024

10/10

Amazing
Stayed 2 nights in May 2024

10/10

Beautiful
Stayed 1 night in Feb 2024

10/10

Excellent
Stayed 3 nights in Mar 2024

10/10

Beautiful property with rich history of the building . Rooms are very nice. Staff are really friendly and helpful. Great choice. Keep it up .
Stayed 7 nights in Apr 2024

10/10

Excellent hotel and thoroughly responsive to all needs, with staff trained at 7 star levels.
Stayed 2 nights in Mar 2024

10/10

Vvip
Stayed 3 nights in Jun 2024

8/10

Okay. Requested for a city view and upgrade for my daughter’s graduation celebrations. Apparently city views were declined, and upgrade wasn't to satisfaction..
Stayed 1 night in Jul 2024

10/10

The Peninsula London is one of the finest hotels I've stayed in across the world. What's sets this hotel apart is many factors. First is the world class staff, they are excellent! 5 Star service. Next is the dining options. Brooklands is a phenomenal dining experience on the 8th floor with incredible service and 7 course tasting menu. Canton Blue, is one of the best Chinese restaurants I've ever been and is a 10/10 for theme, decor, and of course the food! Location is literally walking distance from the heart of London, you can walk almost anywhere you want to go. The gym is 5 stars along with the world class pool. My only complaint about the hotel is that it is TOO good. I barely spent any time exploring London instead I just relaxed most days in my hotel and slept in the most comfortable hotel bed I've ever slept in. 4 nights there was the best sleep I've gotten in over a year and I'm leaving fresh and recharged! Thank you!
Stayed 4 nights in Mar 2024

10/10

What an amazing stay. This was a booking for my husbands special birthday and boy did they deliver. From the start - impeccable service. Even when there was a mix up on room photos on site vs reality the manager quickly rectified this. Everything was outstanding - the restaurants were superb; especially The Lobby & Brooklands - Michelin star quality and accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New and peaceful. Some of the staff were unnecessarily overbearing and disruptive! But the pies de resistance which made up for the tiny issues has to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some chanpagne and treats for the kids. Overall - superb service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024

10/10

What an amazing experience. This was a staycation for my husband’s special birthday and boy did they deliver! From the start - impeccable service. Even when there was a mix up on rooms, the manager quickly rectified this. The restaurants were superb; especially The Lobby & Brooklands - outstanding quality and staff who were very accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New facilities and peaceful ambience. However, 1 or 2 of the staff were quite overbearing and imposing! Despite that however the kids had fun thanks to some helpful pool toys & colourful fruit ice lollies! But the pies de resistance which made up for these minor issues had to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some treats. Overall - amazing service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024

10/10

What an amazing experience. This was a staycation for my husband’s special birthday and boy did they deliver! From the start - impeccable service. Even when there was a mix up on rooms, the manager quickly rectified this. The restaurants were superb; especially The Lobby & Brooklands - outstanding Michelin star quality and staff who were very accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New facilities and peaceful ambience. However, 1 of 2 of the staff were quite overbearing and imposing! Despite that however the kids had fun thanks to some helpful pool toys & colourful fruit ice lollies! But the pies de resistance which made up for these minor issues had to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some treats. Overall - amazing service & memories! Almost perfect if not for a few staff members. Will def consider coming again.
Stayed 1 night in May 2024