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"Im glad i booked a room with outdoor hot tub. I loved japanese rooms that consist of spacious view side and tatami floor; my room had split toilet and shower stall as well, which is massive plus bc i dislike UnitBath system. Lounge access was great with local specialty beverages and snacks. The premise has so many retails and entertainment places. The buffet offered wide varieties that went beyond my expectations. Overall, one if the best establishments in Kinugawa. The outdoor bath on the highest floor was massive plus. "

"This is modernized facility that offers so many services and events on site. I enjoyed dining services on specific hours, and structures of this facility were astonishingly beautiful. My only issue was that the Japanese-western style room that i booked had mediocre view from window that kinda ruined the value of money. "

"This hotel is very close to the train station. Amazing breakfast. We would stay here again. "

"Older hotel but well maintained. Location couldnt be more convenient. Right across from both train/bus stations. AC was cold, beds were comfy. Would definitely stay again."

"Excellent stay, very clean and comfortable."

"Excellent servuce"

"Super relaxing with Onsen, beautiful nature, polite and well-trained staff! Shuttles to and from the station was much appreciated, too. "

"All great "

"I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English. I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner. Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert. There are clear English instructions on how to use the onsens and an app that shows you how crowded they are in real time. Wonderfully comfortable sleeping here. I’d love to stay 2 nights in the future, maybe check out Edo Wonderland. The hotel gift shop is a good place to buy nicer, regional souvenirs. Excellent customer service: 100 out of 10. Just watch a couple videos on how the limited express trains work & the Kinugawa hotel busses & you’ll be fine. "