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Eleven By Bfh

3.5 star property
Hotel with free breakfast, a quick walk to Quinta Avenida

Photo gallery for Eleven By Bfh

Beach nearby, white sand, beach cabanas
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Standard Double Room
Terrace/patio
View from property

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Rainfall showerhead
Bidet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Rainfall showerhead
Bidet
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Gonzalo Guerrero Ii Mz 26 Lt 4, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Xcaret Eco Theme Park - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪La Pesca - ‬2 min walk

About this property

Eleven By Bfh

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Eleven By Bfh provides free continental breakfast and a rooftop terrace. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with sunloungers
  • Express check-out, luggage storage and smoke-free property
  • Tour/ticket information and outdoor furniture
Room features
All guest rooms at Eleven By Bfh boast perks, such as air conditioning, as well as amenities, such as free WiFi and minibars.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and ceiling fans

Languages

English, Spanish

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.

Renovations and closures

This property is closed from 11 March 2025 to 10 March 2027 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eleven by BFH Hotel
Eleven by BFH Playa del Carmen
Eleven by BFH Hotel Playa del Carmen

Frequently asked questions

Does Eleven By Bfh have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Eleven By Bfh pet-friendly?

No, pets are not allowed at this property.

How much is parking at Eleven By Bfh?

Eleven By Bfh doesn't offer parking.

What time is check-in at Eleven By Bfh?

Check-in start time: 3:00 PM; check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Eleven By Bfh?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Eleven By Bfh located?

Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

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Eleven By Bfh Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 3 out of 46 reviews
Rating 4 - Poor. 9 out of 46 reviews
Rating 2 - Terrible. 8 out of 46 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
It was a nice property
Stayed 7 nights in Dec 2024

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient
Stayed 4 nights in Oct 2023

4/10 Poor

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2
Stayed 5 nights in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly great price
Stayed 1 night in Nov 2022

4/10 Poor

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it

Staff was friendly...that's all
Stayed 7 nights in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect except the shower isn't strong enough and cold. Thank you :)
Stayed 8 nights in Feb 2024

4/10 Poor

Pedro

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be
Stayed 1 night in Apr 2024

6/10 Okay

Sean

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Stayed 2 nights in Mar 2023

10/10 Excellent

BAISHENG

Liked: Cleanliness, staff & service
Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse
Stayed 1 night in Feb 2025

2/10 Terrible

armando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no regreso a ese hotel

no vuelvo!!!
Stayed 1 night in Jan 2025

8/10 Good

STEPHANY ROCIO

Liked: Staff & service
Disliked: Cleanliness
El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño
Stayed 5 nights in Jan 2025

6/10 Okay

Julio César

Liked: Staff & service
Disliked: Cleanliness
Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien
Stayed 2 nights in Jan 2025

4/10 Poor

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Daniela Jimenez

Stayed 5 nights in Sep 2024

4/10 Poor

Juliana Venancio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim .
Stayed 5 nights in Oct 2024

8/10 Good

Laura sugey Ibarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y comodo para el viaje
Stayed 4 nights in Jul 2024

10/10 Excellent

Liranys

Stayed 2 nights in Jul 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 4 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ALBERTO

Indigentes en la banqueta
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service
Disliked: Amenities
De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas
Stayed 2 nights in Feb 2024

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Muy padre experiencia, muy cómoda estancia y amabilidad de la anfitriona
Stayed 2 nights in Jan 2024

8/10 Good

LORENZO FILIBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL CUERTO DEL HOTEL ES MUY COMODO, LIMPIO, AMPLIO,

EL HOTEL ESTA BIEN, ES COMODO, CUMPLE LO OFRECIDO, SOLO TIENE EL PROBLEMA DE ESTACIONAMIENTO QUE OFRECE, YA QUE NO EXISTE DENTRO DEL HOTEL
Stayed 1 night in Jan 2024

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nadie me recibió a la llegada del hotel. Estaba cerrado.