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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, pool loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Housekeeping
  • 24/7 front desk
  • Spa
The price is AU$593
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 36.35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 36.35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 3 min drive - 1.2 km
  • Quinta Avenida - 6 min drive - 2.8 km
  • Xplor Theme Park - 11 min drive - 7.9 km
  • Xcaret Eco Theme Park - 15 min drive - 8.6 km
  • Mamitas Beach - 20 min drive - 4.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min walk
  • ‪RIU Yucatan - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Pool Bar - ‬1 min walk
  • ‪Miyagi - ‬7 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Eco-certified family-friendly resort near Quinta Avenida
Located close to Playacar Golf Club and Xplor Theme Park, Viva Maya by Wyndham, A Trademark All Inclusive Resort provides a poolside bar, a terrace and a garden. With a white sand beach, beach massages and sunloungers, this resort is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body wrap or aromatherapy at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, sailing and beach volleyball. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Tennis lessons on-site, wedding services and a gift shop
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 604 rooms have comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with baths or showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Balconies, mini fridges and daily housekeeping

All-inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino
  • Viva Café

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on 20 Dec 2024 start from AU$589.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viva Maya by Wyndham, A Trademark All Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Self-parking is free at this property.

What time is check-in at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Some rate plans available at this property are all-inclusive.

Where is Viva Maya by Wyndham, A Trademark All Inclusive Resort located?

Located in Playacar, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playacar Golf Club and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are also within 6 mi (10 km).

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 151 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lara Pauline, Lake Cowichan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

2/10 Terrible

Shelley

Travelled with family
Disliked: Property conditions & facilities
Do NOT stay in room 3122 unless you enjoy the CONSTANT SEWER SMELL. Do NOT stay in room 3126 unless you don’t need a toilet seat and enjoy SEWER smell and don’t stay in 3306 if you are over 4 ft tall and would like to shower where the shower head works for your height. Food was less than mediocre, and it’s not of IF it’s WHEN you get food poisoning. The lack of compatibility for US dollars is unbelievable for a tourist spot. The employees in the shop are very rude. I do NOT recommend this resort and will NOT stay again. In all my years coming to Mexico I have never dealt with them not accepting IS money with small tears, maybe something new? All that has to be done is keep circulating it, as much American money that comes in, it’s an easy thing.
Stayed 5 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5th time here .... Great beach... Pool excellent.... Entertainment 👍
Stayed 8 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

4/10 Poor

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This displays tell you to get a room and they don’t put you on the room that you buy on Expedia
Stayed 6 nights in Nov 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of activities. Good food. Pretty area.
Stayed 8 nights in Nov 2024

10/10 Excellent

michael, Salt Lake City

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Mrs transport from Hotel to Cancun was horrible The mts rep was not nice at all The other people where rude and not willing to help
Stayed 7 nights in Sep 2024

8/10 Good

James Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. there are things that need fixing, but then we all need fixing of some sort. Would stay again but without the rain of course.
Stayed 8 nights in Oct 2024

10/10 Excellent

Patrick C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the second time we stay at this property and we always LOVE it. We're planning already for next year. Your facility, entertainment, your staff, location, the dedication to make feel travellers special and happy is the perfect formula! Thank you again for your work!
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love this place
Stayed 7 nights in Oct 2024

10/10 Excellent

Bekim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my wifes and I 5th time at your resort. Absolutely amaizing. Can't pick any thing wrong. Beach, drinks, food are amazing. Just got back today and alredy booked another 8 day trip here for mid February.
Stayed 3 nights in Oct 2024

8/10 Good

Cindy, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

CAROLINA

Liked: Cleanliness, staff & service, amenities
Preface this review with the fact that as a family we travel a lot to many places around the world and are not overly picky. Start off with the good. The beach is beautiful and the overall staff is good, food selection is good and varied. The cafe at the front is great. Our issues started at check in. The person who checked us in didn't explain much to us including the download of the app to access the schedule of activities and restaurant reservations. We only found out about the app from other guests. The app itself is not easy to navigate. Once we got to our rooms after checking in (2 rooms) 1 of the rooms was fully under construction. We were reassigned a room for the night and told to go back to the front desk next day to change to a new room for the rest of the week. No compensation offered for the inconvenience. The water temperature for the showers is lukewarm and you're lucky if you get hot water. The only place you can get AC is in your room, the a la carte restaurants or the sports bar. Everywhere else is open air. Including the buffet dining area. It's hot. And we were there off-season so I can imagine how hot it gets during peak season. The wifi is spotty at best throughout the resort. We had an infestation of ants in our room. Overall it was ok. The beach is fantastic but any hotel you get along this strip will give you the same beach. Would not come back to this hotel.
Stayed 7 nights in Oct 2024

8/10 Good

Eduard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best asset
Stayed 1 night in Oct 2024

8/10 Good

Jezzenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. Resort is for family or partner to relax. Is very quiet and clean. Only problem i had was bathroom issue. But reported it and it was fixed right away.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jose Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar muy bonito
Stayed 11 nights in Sep 2024

4/10 Poor

Serena

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not find the resort or people very inviting. I dont know if its the lack of english or that not all departments are tipped. I would not recommend. Bring bug spray. I wqs eatin alive!
Stayed 7 nights in Sep 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 5 nights in Sep 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but cozy resort. Great beach. Safe, calm, relaxing. Will definitely come again...)))
Stayed 2 nights in Sep 2024

10/10 Excellent

CORAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Victor M Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have a lot of services and entertainment and accesible to the beach for the guests and they have very friendly staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

CORAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue espléndida desde el día de nuestra llegada en recepción hasta nuestra salida. Siempre amables con buena actitud y disponibilidad para ayudar y servir. Hace 10 años me hospede con mi familia y esta ocación decidimos regresar. Que gran decisión hicimos y no nos equivocamos al elegir nuevamente Viva Wyndam Maya. Felicitaciones !!!!!
Stayed 2 nights in Sep 2024

8/10 Good

Monica

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Mohidul Anisul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very pleasant. The staff is so friendly. The resort had so many events and functions everyday which kept us entertained. Really recommend
Stayed 7 nights in Aug 2024

8/10 Good

Robert

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We just got home from a 8 day 7 night vacation from here. We enjoyed our stay. Food wasn’t the greatest but the shows were great.
Stayed 7 nights in Aug 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5