Realejo Alto Hotels, Los Realejos

"Hotel was lovely. Clean, modern. Lovely room with balcony and hot tub. Amazing views from sun bathing area. Staff very friendly, breakfast buffet good. We booked bed and breakfast but were disappointed with the lack of restaurants in the area that were walkable. Only a few nice ones we found. So the hotel is remote so just go with that in mind but we were more than happy to just stay in the hotel for the vast majority of our stay because we needed a total R and R holiday. We certainly got that."

"The property was very well maintained and cleaned everywhere. The staff was extremely friendly and accommodative. We have several interactions with the concierge desk attendants and bartenders and many others and it was always a positive experience."

"Had an amazing stay. Hope to come back soon."

"I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end."

"The staff there are very nice"