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"Hotel Gracery was a very nice hotel and was pretty convenient because it was walking distance from so many good restaurants, shops, and Kabukicho tower. The staff was very friendly and spoke English. Also, they provide luggage services if you are planning to travel to a different hotel/area. Unfortunately, you aren't allowed to go onto the patio area to take pictures with the Godzilla head due to tourists climbing on the structure. So keep that in mind if this was your main reason for booking the hotel. "

"Loved this place convenient to everything and price with Expedia was amazing "

"The room size is quite reasonable for a shinjuku hotel. It’s clean and staff were very friendly. In fact, they even help guide us to the clinic for my son’s emergency IV. "

"Personally I like the location and being away from the crowds. Staff, safety and cleanliness was impeccable. "

"I stayed here for my first 3 nights in Tokyo. The hotel is modern, clean, and located about one minute's walk away from a subway station. The staff were friendly and helpful. The staff spoke limited English (just as I speak limited Japanese) but did their best to help; I used Google Translate a few times, which helped both I and the staff. I had breakfast one morning and opted for the Western style buffet; the food wasn't served particularly warm, however, in the dozen or so Japanese hotels that I've stayed in the Western breakfast options never are served hot! I used a luggage transfer service (sending to another hotel in Tokyo), using the details I found at reception. The service worked fine and my bags were actually delivered in less than 30 minutes! My room was comfortable and in good condition. The room was quiet, being located on 6th floor in back of the hotel, but I would guess room's located at the front, overlooking the street, may be somewhat noisy. I would use this hotel again. "

"Excellent customer service and convenient location"

"The only thing i can complain are the sheets and pillows of the bed. Comparing the perfect score i can give on everything else in this hotel. This is the only part that it lacks. You can leave all your toiletries at home, they even have that covered and not cheaply. "

"best hotel"

"The hotel had a very good location, and the service and cleanliness were excellent. Thank you."