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"The room was very clean, pajamas are provided so our clothes for around the hotel and bar and dinner. The outdoor on on the fifth floor is awesome, they switch floors between men and women depending on the day. The private onset in the room is very nice, warmer than the group one and more private. "

"Super location "

"The property is located in a quiet corner of Hakone and outstandingly beautiful with gorgeous private onsen. The staff was delightful and very helpful, overall this was a beautiful stay, very relaxing and the location is absolutely stunning. My friend even managed to spot a raccoon dog during our stay."

"The room is very clean and tidy. I like the most is the size of the room and the Onsen."

"Great"

"Lovely property. "

"A very nice upscale hotel next to Lake Ashi. The hotel is new and conveniently located for public transportation. Easy to get to the cable car, bus stop, and the famous pirate ship ferry accross the lake. We stayed for two nights and it was enjoyable and enough. The staff are very friendly. The hotel is spread over two interconnected buildings and we stayed in the middle one. The first, small building is for the common areas and the next long building is the guest rooms. The onsen is very nice, clean and equipped well. The restaurant is a buffet style, and sufficient. Hakone is not an area for tourists who are you used to all inclusives in sea side resorts. It is a wellness and nature area and you’re lucky to find a hotel providing this upper"

"Lovely old property with very friendly staff. We really enjoyed our stay in the suite we were upgraded to,"

"excellent staff and services"