Tounosawa Hotels, Hakone

"Friendly staff & Very relaxing atmosphere "

"Beautiful place- in room onsen was lovely. Everyone was friendly and helpful. Well organized. I enjoyed the daily teas and coffee in the lobby as well as the ice cream. The Kaiseke dinner was a very cool experience to try local food in a nice presentation."

"Location, bfast, hospitality"

"From the moment we stepped on property we were warmly welcomed. We knew we were in for an amazing stay. This was the perfect way to relax and enjoy Hakone. "

"I can't wait to come back to Hakone Yutowa. The entire property is beautiful with 2 private onsens and a social space/library on the lobby floor with free snacks and drinks. The garden outside was so serene and really adds to the Hakone experience. It was also within walking distance to the Open Air Museum which is super convenient. "

"Great value for the price. Only wish they offered earlier transportation services in order to have a head start on the day"

"This hotel offered breathtaking views of the lake. My husband and I opted for a room with a private open air bath which was amazing. Note though that the bath only fits one person at a time, and there is no view of the lake which was disappointing. Instead we faced a weird parking lot. The staff is very kind and go above and beyond to make your stay pleasant. The food has good options, but it is the same dishes everyday. The free wine and beer was a nice touch! Some tips on the area: there is not much immediately around the hotel. You will need to take the bus or ropeway to access other things. We LOVED the open air museum which was a 30 minute bus ride away. The hotel offers a shuttle from the train station to the hotel (it’s about an hour away) Make your reservations to the train station in advance! We were unable to get a reservation because they were already booked. We ended up taking a bus to and from Shinjuku (Tokyo) which was really easy because it was a straight shot to and from the hotel. Lastly, I was surprised how many small children were at the hotel. There were several that were loud and screamed a lot during our dinner, and then breakfast the next morning. We didn’t love that since this was supposed to be about rest and relaxation. We spoke to the staff moved us to a quieter dining area."

"The staff was so lovely and polite and very accommodating. The room and bathroom were very clean and spacious. They provide plenty of shuttles to get around to the bus and train stations. Also very accommodating for food. The onsen and amenities were lovely. Toyoma handled our check in and was so wonderful. Our dinner server was Bishnu and he was also so so helpful and kind"

"The hotel is close to railway station with helpful staff"