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"All the staff went out of their way to help us with all sorts of other travel arrangements and make our stay so comfortable and lovely"

"This hotel has the best customer service I have had in all of Southeast Asia. They are prompt and will go above and beyond to make sure your stay is perfect. Breakfast is amazing and it is in a great location for walking in the old town. "

"From the moment we arrived the fantastic staff at Lotus boutique were friendly and very accommodating. They gave us great advise about where to eat and places to visit. Nothing was too much trouble. The breakfast each morning was great! The rooms were spacious and well kept. We really enjoyed our stay and recommend Lotus boutique. Thank you to everyone at Lotus boutique."

"I cannot say enough good things about this wonderful place. The amazing staff here goes above and beyond every single time. I honestly cannot wait to return back. The rooms were always so clean and the staff was always so friendly. Anytime I needed anything, the wonderful team at reception always pointed me in the right direction from places to eat to pharmacies to shopping. The gentlemen always waiting outside in the taxis and helping me out were great, as well as the gentlemen’s opening the doors when I was carrying too many things or helping me walk as I was recovering from an injury. Also, a big thanks to the spa team for always providing the best service. I cannot wait to bring our entire family back. Thank you so much for providing me and my family with such beautiful memories. "

"Great service and clean hotel .. it was spacious and the bed comfortable as well. "

"I have been to many hotels around the world (US, Canada, France, Dominican Republic) but this hotel is in my top 3 favorite hotels around the world. The attention to detail is 10/10. The staff 10/10. The room 10/10. I am allergic to ALOT for example seafood, nuts, egg, flour, wheat and the list goes on. Imagine how worried I was coming to Vietnam but this hotel menu and buffet melted away all my worries. The waiter and cooks always made sure I could eat the food. Every item was fresh and tasty. The concierge service booked us a 7 passenger seater van the night before we left to Ha Long Bay. If I could give this hotel more than 5 stars I would. And I did not have to worry about talking my phone out for translation they understand stood my English. I love a cold room and I was not limited to a certain temperature. I will be traveling for 3 weeks in Vietnam and I have another Melia hotel booked in central Vietnam and I’m so excited. "

"It was beautiful and the service was great!"

"It’s a convenient and beautiful property. The breakfast offering is amazing and worth opting in. The staff is friendly and we enjoyed our stay. "

"The wonderful staff made pur stay at Champton feel like a luxurious home away from home. Bella was an absolute gem, and everyone from the restaurant staff to the doormen helped make this a true oasis in the frenetic Old Quarter. "