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"I enjoyed staying here, but there are some things that can be improved. The air filter in the bathroom had not been cleared in a really long time, if ever. No one has dusted behind the TV in quite some time. I stayed for two weeks, but was only given 1 role of toilet paper and a meager amount of dish soap. The lighting outside is very dim and I was worried about slipping when come back in the evening when it had rained. It would also be helpful to have instructions in English for the appliances....

"It’s a bit tricky to find the place but it’s as described, modern, clean and easy check in/ out. Good option in Beppu if you have a car I guess. "

"Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by...