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"Beautiful but elevator were broken more times than not "

"Staff"

"I have no complaints, we enjoyed our stay!"

"The room was clean, staff was friendly, area outside the entrance is under construction "

"This is our 3rd year at the Arlo, the staff at the front desk was super welcoming and friendly. The room was clean and comfortable. The only thing that was a bit of a let down was the service at breakfast. "

"A clean room. On the small side thought for a week stay with very limited clothing storage. Nice terrace area and bar on the ground floor and a good location. "

"Very clean, updated, and comfortable. Easy walk to Times Square, but also all the subway stations. It was a great place to stay."

"The location was perfect for my trip into the city to see shows. It is an easy walk from Penn Station and central located for Broadway. The staff is always very helpful and friendly. They have a room to hold your bag if you come early. The room was clean and efficiently laid out. I would definitely stay again."

"We left an item in our room and they front desk staff were very helpful in retrieving it and shipping it to our home"