4/10 Poor
Alicia
Travelled with partner
3 Dec 2024
Disliked: Staff & service
The experience we had here was incredibly underwhelming.
We checked into our room and the bathroom was flooded, so we attempted to call reception but there was no answer. Eventually, we were moved to another room after my partner went down to reception with a photo of the floor and we were offered food and drinks vouchers which we denied as it was 11pm and we were advised the hotel bar and room service closed 10:30pm.
During the night, the rooms are not soundproofed so any and all late night door slamming or activities in the corridor can be heard through the walls.
At one point we woke up and the room smelled of cigarette smoke as someone was smoking in a bathroom near us and it wafted through the air-conditioning. As my partner has asthma he struggled to breathe and sleep. We called reception and were told that they would check the rooms around us, but never heard if this was resolved. It clearly wasn't.
We switched on the air-conditioning to attempt to move the smell out of the room, but as the air-conditioning would not go below 19 degrees Celsius, we were still horrifically uncomfortable anyway and unable to sleep at all.
To top it all off, in the morning, we heard construction noises which we were also not made aware would be completed.
This was incredibly disappointing for the standards expected at Radisson.
Alicia
Stayed 1 night in Dec 2024