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"Exceptional hotel. Keep in mind that if you are an IHG member, you will not get those benefits, or room points if you book through Expedia."

"A really amazing hotel that I really can’t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Can’t recommend more! "

"Great staying experience. Staff provides very good service. Every staff I interacted with spoke good English. The indoor and outdoor onsen make our experience even better. Food is good quality though a little expensive. Overall, it’s worth the money spent. "

"Very nice view of Mt Fuji"

"So far the best hotel in Japan. Great hospitality and dining. In room half-open hot spring connected to nature "

"Great hotel with free shuttle bus to and from Kawaguchiko Station."

"We stayed just one night with family. The traditional dinner and breakfast was excellent. "

"Onsen tub in room was fantastic "

"Onsen was nice and toasty , walkable to some restaurants and a convinience store "