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Mayan Water Hotel

3.0 star property
Lakefront hotel with water park and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mayan Water Hotel

Outdoor spa tub
Surfing/boogie boarding
Minibar, desk, laptop workspace, free WiFi
Exterior
Front of property
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Hot tub
  • Gym
  • Housekeeping
The price is AU$118
includes taxes & fees
4 Dec - 5 Dec

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
Coffee/tea maker
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
Coffee/tea maker
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the area

Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • Maroma Beach - 1 min walk - 0.1 km
  • Paradise Beach - 1 min walk - 0.1 km
  • Playa Paraiso Golf Course - 12 min walk - 1.0 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 6.5 km
  • Tres Rios Ecopark - 11 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Snake Bar At Iberostar Maya - ‬10 min drive
  • ‪Alberca - Pool - Bar - ‬11 min drive
  • ‪Cena Trattoria By el Faro - ‬7 min drive
  • ‪Huama - ‬7 min drive

About this property

Mayan Water Hotel

Hotel near Tres Rios Ecopark
Close to Cirque du Soleil Boutique at Vidanta Riviera Maya, Mayan Water Hotel provides a rooftop terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the hot tub. Enjoy the gym, as well as activities such as waterskiing. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as an arcade/games room and an outdoor entertainment area.
Other perks at this hotel include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a water park (surcharge) and coworking spaces
  • Outdoor furniture, a billiards/pool table and a vending machine
Room features
All guest rooms at Mayan Water Hotel feature perks, such as first-run films and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Rainfall showers and hairdryers
  • 43-inch Smart TVs with Netflix, streaming services and premium channels
  • Decks/patios, wardrobes/cupboards and first-run films

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 600, per pet, per night, plus a deposit of MXN 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 17 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Is Mayan Water Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 17 kg per pet. There's a deposit of MXN 2500 per stay and a fee of MXN 600 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mayan Water Hotel?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Mayan Water Hotel on 4 Dec 2024 start from AU$117.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mayan Water Hotel?

Self-parking is free at this property.

What time is check-in at Mayan Water Hotel?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Mayan Water Hotel?

Checkout is at noon.

Where is Mayan Water Hotel located?

Situated near the airport, this hotel is 5.6 mi (9 km) from Tres Rios Ecopark, and within 12 mi (20 km) of Gran Coyote Golf and Mamitas Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 12 mi (20 km).

Mayan Water Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 58 reviews" "
Rating 8 - Good. 15 out of 58 reviews" "
Rating 6 - Okay. 4 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 5 out of 58 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024

8/10 Good

Haralambos

Business traveller
Liked: Cleanliness, staff & service
No one speaks english. Only disappointment in my stay. Otherwise very nice place.
Stayed 3 nights in Oct 2024

8/10 Good

Fidel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.
Stayed 2 nights in Jul 2024

4/10 Poor

Victor

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is very new and quiet, but it is not in great shape. There are zero dining options and it is very far out of the way. Even the most basic amenities promised were not available. If you need groceries, bug spray, drinks, or anything else, be prepared to drive 25 minutes. I would not stay here again.
Stayed 5 nights in Jun 2024

2/10 Terrible

Melanie

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Without a car we were stuck with no access to food groceries or a restaurant. There was no transportation available (bike, car, bus, taxi). My Spanish wasn’t good enough to communicate with the staff. There was no shade or place to spend time outside of our room and the weird wakeboard rope tow. Which was out of our budget, interest, and too sunny for people who burn easily!
Stayed 6 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes.
Stayed 1 night in Feb 2024

6/10 Okay

Sherrie

Liked: Cleanliness, property conditions & facilities, room comfort
We found the place very clean but lacking services.
Stayed 1 night in Feb 2024

2/10 Terrible

Kandice

Stayed 7 nights in Jan 2024

2/10 Terrible

Gabriel

Business traveller
Disliked: Amenities
No wifi
Stayed 3 nights in Jan 2024

6/10 Okay

Somayaji

Travelled with family
Liked: Amenities
Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Stayed 4 nights in Dec 2023

8/10 Good

Margarita

Stayed 7 nights in Dec 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!
Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.
Stayed 1 night in Dec 2023

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Stayed 2 nights in Mar 2023

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting
Very nice place. Wanna try wake boarding with ramps. Give it a try
Stayed 1 night in Mar 2023

10/10 Excellent

elias

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place to relax Very quiet

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a relaxing stay, stay here!!! So peaceful away from the loud crowds! Perfect for families who want peace and quiet❤️
Stayed 5 nights in Feb 2023

10/10 Excellent

KANESHIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice room. Restaurant services limited. The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil
Stayed 1 night in Feb 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.
Stayed 1 night in Feb 2023

8/10 Good

Cornelius

Stayed 1 night in Jan 2023