Interior

Reviews of Corazon de Jade Tulum Downtown

2.5 out of 5
Corazon de Jade Tulum Downtown
Avenida Tulum, entre Acuario Sur y Júpiter Sur, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 111 reviews" "
Rating 8 - Good. 39 out of 111 reviews" "
Rating 6 - Okay. 10 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Tanushree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Tulum. Easy access to the ruins, food, access to Cultivo for local commute. A little far from the beach but if you are up for 1 hr walk its not bad.
Stayed 4 nights in Nov 2024
Response from Staff Corazón on 2 Dec 2024
Thank you for you review Tanushree

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 1 night in Oct 2024
Response from Staff Corazón on 8 Oct 2024
Thank you for your comments Edgar, we really appreciate it

10/10 Excellent

Leslie, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice
Stayed 1 night in Sep 2024
Response from Staff on 9 Sept 2024
Thanks Leslie!! we'll see you soon

10/10 Excellent

Leslie, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
My 3rd time staying at the Jade always my first choice
Stayed 2 nights in Aug 2024
Response from Staff on 7 Sept 2024
Thanks a lot for your review Leslie. We love to have you here!! See you soon!! 3

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value nice hotel
We stayed in a room with two king beds and a street view - the room was huge. The only problem was the bathroom was a little run down. The sink was damaged and the shower didn’t work very well - with about 70% of the water hitting the wall and spraying all over the bathroom and not falling from the shower head on to you.
Stayed 1 night in Jul 2024
Response from Staff Corazón on 3 Aug 2024
Hi Mark, thank you for your review and your comments, we're following up and work day by day to offer a better stay. Thanks

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024
Response from Staff Corazón de Jade on 20 Aug 2024
Hola Beatriz! Gracias por tu recomendación

8/10 Good

Tianjian

Liked: Cleanliness, staff & service, amenities
Room looks very nice and clean.
Stayed 2 nights in Jun 2024
Response from Staff Corazón de Jade on 24 July 2024
Thanks Tianjian :)

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little oasis in the middle of Tulum pueblo
Perfect spot in the middle of the town, less than a block from the bus station. The room was super comfy, the staff very helpful and chill.
Stayed 1 night in Jun 2024
Response from Staff Corazón de Jade on 24 July 2024
Shaun, thanks for your comments, we're glad that you enjoyed your stay with us 3

10/10 Excellent

Tiffany

Stayed 1 night in May 2024
Response from Staff Corazón de Jade on 24 July 2024
Thanks Tiffany :)

8/10 Good

Leslie, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay. Close to almost everything
Stayed 7 nights in May 2024

6/10 Okay

Amandine

Travelled with family
Liked: Cleanliness, staff & service
Pros: Staff was very friendly and accommodating (we were able to leave our bags there as we arrived very early and our room was ready a few hours later). Location was convenient (near shopping, transportation, restaurants etc). Rooms are spacious. Cons: The hotel is under construction. Our room was spacious but looked unfinished. The shower was not working properly (water was splashing everywhere and couldn’t get hot water) and they also only had 10 hair dryers in total and none was available for us. This hotel will be very nice once finished.
Stayed 1 night in Apr 2024
Response from Corazón de Jade on 26 Apr 2024
Hi Amandine, thank your so much for your review. We'll be working on to offer a better stay

10/10 Excellent

Daria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the parking on the property, which is great. The shower was weird. The water was coming down from the ceiling, so we couldn’t get our “normal” shower. Otherwise, the room was spacious and clean. Staff are amazing, super friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Corazon de Jade on 7 Apr 2024
Thank you so much for your comments Daria, we'll be working on the shower thing to offer a better stay. And we let know to the staff the amazing job that they do day by day

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful! Great location, wonderful owners, and walkable to everything. Scooter rentals right across the street was so convenient! The rooms are spacious and air conditioned. If you really want to experience the city of Tulum, this is a perfect place to start.
Stayed 2 nights in Mar 2024
Response from Staff on 7 Apr 2024
Hi Brandon, thank you so much for your review. We hope see you again soon and have a Crema de Coco :)

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem! The owners are delightful, rooms were immaculately clean, and the location is as good as it gets.
Stayed 1 night in Mar 2024
Response from STAFF on 31 Mar 2024
Thank you so much for your comments Brandon, we loved to have you here :D

2/10 Terrible

Matt

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 16 nights in Feb 2024
Response from staff on 13 Mar 2024
Hola Matt, gracias por tu evaluación

10/10 Excellent

Amalia

Liked: Property conditions & facilities
Everything is very good
Stayed 3 nights in Feb 2024
Response from Staff Corazón de Jade on 26 Feb 2024
Hi Amalia! thank you so much for your review :)

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Great place with the best staff. Everyone was wonderful, friendly, and courteous. Would recommend this place to anyone visiting tulum who wants to stay in the downtown area. Great evening walk down the main drag. The hammock was a bonus to wind down after the day. A little far from the beach, but all affordable hotels are, so this is the one you should pick. Bike rentals on site for the beach journey.
Stayed 2 nights in Feb 2024
Response from Staff on 13 Mar 2024
Thanks so much for your review Kevin :)

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kursad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Debbie

Stayed 1 night in Jan 2024
Response from . on 31 Mar 2024
.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were responsive, friendly, and helpful. Dining recommendations were fantastic!
Stayed 1 night in Jan 2024

10/10 Excellent

Brad, SEATTLE

Stayed 1 night in Jan 2024

10/10 Excellent

DELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the big rooms, big beds , big windows. On Main Street but quiet. I didn’t like the shower. Water sprays everywhere in the bathroom. No hot or warm weather to shower with.
Stayed 5 nights in Dec 2023

10/10 Excellent

Eugen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly, the hotel is very quiet, no music during the night. We will definitely come back and stay here. Highly recommend
Stayed 7 nights in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great staff. Great value
Stayed 1 night in Nov 2023

8/10 Good

Emi

Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Stayed 1 night in Sep 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Amenities
Awesome
Stayed 1 night in Sep 2023

10/10 Excellent

Shamik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Beautiful rooms, close to a lot of shopping and bars but not very noisy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sharmeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk were wonderful. Thanks
Stayed 4 nights in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible Tulum
great location; close to restaurants; cafe; safe and convenient location
Stayed 2 nights in Apr 2023

8/10 Good

Shannon

Stayed 1 night in Mar 2023

8/10 Good

Krzysztof

Liked: Staff & service, room comfort
It’s a nice place but you can smell the mold in the room.
Stayed 1 night in Apr 2021

10/10 Excellent

Nicole, OK

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and the staff is wonderful! Would definitely recommend
Stayed 8 nights in Nov 2020

8/10 Good

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean, friendly staff, convenient location everything in Tulum Pueblo is at walking distance.
Stayed 5 nights in Jun 2020
Response from Thank you on 14 June 2020
Thank you for your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Tulum town - central&quiet, good bed
The beds are fantastic, the staff is super friendly and helpful and the spacious hotel rooms have a nice balcony with hammock, chairs and view to the garden. All very clean and made nice with details like nice soap bottles etc. Bathroom with shell curtain (no door). Location right across the bus station in Tulum with plenty of restaurants around. Rooms still quite as they are in the backyard, off the street. Breakfast, served in the garden, was delicious.
Stayed 1 night in May 2019
Response from recepcion on 12 June 2019
Muchas gracias por compartir sus comentarios con nosotros !!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from recepcion on 12 June 2019
Muchas gracias por compartir sus comentarios con nosotros !!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
The Television and Satellite system was not working properly for the first day and a half, for a three day stay. Breakfast ordering, very confusing.
Stayed 3 nights in Feb 2019
Response from recepcion on 18 Feb 2019
thank you very much for your comments . We will work hard to make our guest happier . regards

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to restaurants
We enjoyed are stay , clean rooms and close to everything. Good budget hotel.
Stayed 1 night in Feb 2019
Response from frontdesk on 18 Feb 2019
thank you very much , your comments are very important to us . regards

10/10 Excellent

William J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet budget hotel
Romantic trip for two, it worked out fine, friendly little hotel in fine location for meals and shopping
Stayed 4 nights in Jan 2019
Response from frontdesk on 18 Feb 2019
thank yo very much for your comments , Hope you comeback soon . Regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of charm.
This was the perfect spot. The hotel was full of charm.
Stayed 1 night in Oct 2018
Response from Barbara on 31 Oct 2018
thank you - gracias :)

10/10 Excellent

India

Liked: Cleanliness, property conditions & facilities, room comfort
Good spot in center Pueblo
Nice hotel in town. I did not notice the noice as other people have written. Two great taco shops next door and good shopping. Would have been helpful if someone was available to help carry luggage upstairs to the room. Lovely plants and gardens.
Stayed 5 nights in Feb 2018
Response from José on 22 Mar 2018
Hello India, Thank for your preference, your comentary is very important to us. Kind regards

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Corazon de Jade was the best place to stay. Its in the city of Tulum. Our room was spacious, clean, and air-condition. Quiet and beautiful, our bed was spacious, very peaceful place. Everything is close by. thank you guys it was an amazing stay.
Stayed 7 nights in Aug 2017
Thank you very much for your comments. It was a pleassure you were our guest. Hope you comeback soon :)

8/10 Good

William J

Liked: Staff & service
If you want a cheap hotel right near the best cheapest seafood restaurants, this is the place. also has private parking and wifi. Breakfast is edible, scrambled eggs and coffee. I stay here when I don't want any frills, just a decent easy budget hotel.
Stayed 2 nights in Aug 2017

4/10 Poor

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disco next door Plays loud till 5 am.
This is at first shut, a lovely little boutique hotel. They have lovely rooms, well decorated and a nice garden. Truly it appears an oasis. Unfortunately, as I discovered the first night of my three day booking, there is a disco almost next door! It is more than loud. I would call it heart thumping. There was no way to sleep at all. It goes till 5 am every morning . The second night I used ear plugs, and took a sleeping pill, and still heard it - though not so loud. Apparently it has been there about two or three months and the shops and hotels n the vicinity are trying to go through the police to have it quiet down, but to little effect. I would not stay there again, nor would I recommend it - after being out all day- there is no point x I got back to a pretty hotel you cannot get any rest at. Another thing, at check in it was calculated I would owe over 400 plus US. I was very tired , but did a quick calculation on a napkin and realized that the three night stay was no more than 214.00 including the 19% tax. The error was blamed on an extra day calculated on the computer, but even adding two days, it would not amount to that. So do be sure you know what you are paying.

10/10 Excellent

Carissa, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service!
Perfect location in the city of Tulum. They had 24hr staffing who was extremely friendly and helpful. Helped us book things to do and a car. The rooms were basic and clean. Grounds were nice too.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Decorated and Comfortable Hotel
I am so glad we found this place. First time vacationing in Cancun and decided to do more on my own then stay at an all-inclusive resorts and just do tours. Unlike Cancun and Playa del Carmen, Tulum is a quite little town with beautiful ruins and pristine beaches. Corazon de Jade just added to the wonderful experience. The owners and staff were all so amazing, respectful and attentive. Any advice and / or information was available at the front desk, and we loved that they had bike rentals for only 80 pesos per day ($4 US at the time of this review). The hotel is amazingly decorated, has an inviting and secluded garden for relaxation, ad a hammock on the balcony. The hotel also includes a sushi bar (full bar) and they were working on opening a seafood / steakhouse on the other side. We will definitely return to this gem.

8/10 Good

Rigas, Canterbury

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
I stayed two nights at Corazon de Jade. The hotel is on Tulum high street, but not noisy. Good value for money and a good selection of breakfast options included in the price. Nothing luxurious about it and you'll need to hire a bike or a cab to the beach but they are both cheap.