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"I cannot wait to come back. The hotel is amazing. Staff was so helpful from the minute you leave the bags with them to bring up yo your room to towels you get for the beach across the street. Someone is there to help give directions, give you a short cut. Restaurants all around. You can get clothes washed two short blocks away. Free water bottles everyday and coffee refill. The breakfast buffet was amazing. We looked forward to getting up and eating rhe breakfast buffet everyday :)"

"This is a really excellent hotel. Great facilities, great service, great location, lovely breakfast and value for money. Would not hesitate to stay again, indeed would be first choice on any return to Hanoi."

"Clean, comfortable, close to Hoan Kiem lake, Church, train street,..!!! The room was very clean and the bed is comfortable!! Pleasant experience"

"Excellent service and friendly staff.reasonable price as well "

"Best things about this hotel is 1) the location, and in my opinion, the best part is 2) the staff! From start to finish of our stay, the staff went above and beyond every single time we needed assistance.. Thanks so much to Cara, Amy, Bobby, Jenny, James, and every single one who made our stay there memorable.. Oh, and the breakfast buffet was very good!! "

"friendly service "

"Friendly staff. Big room. Clean. Easy to get around town. "

"overall a fantastic stay. rooms were soundproof, though in the morning we could hear some of the incessant horning on the main street. breakfast food were ok with huge variety (e.g. pastries, cheese, korean, western and indian cuisine), and menu changed relatively frequently. however, the dining area had poor ventilation and we always ended up with the food smell on our clothes and hair."

"Our stay at the Hyatt was bliss! The 3 bedroom residence we booked was clean, modern, spacious with great views. The pool and beach were beautiful. Air con was great. We had a fabulous stay "