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"I have been to many hotels around the world (US, Canada, France, Dominican Republic) but this hotel is in my top 3 favorite hotels around the world. The attention to detail is 10/10. The staff 10/10. The room 10/10. I am allergic to ALOT for example seafood, nuts, egg, flour, wheat and the list goes on. Imagine how worried I was coming to Vietnam but this hotel menu and buffet melted away all my worries. The waiter and cooks always made sure I could eat the food. Every item was fresh and tasty. The concierge service booked us a 7 passenger seater van the night before we left to Ha Long Bay. If I could give this hotel more than 5 stars I would. And I did not have to worry about talking my phone out for translation they understand stood my English. I love a cold room and I was not limited to a certain temperature. I will be traveling for 3 weeks in Vietnam and I have another Melia hotel booked in central Vietnam and I’m so excited. "

"It was beautiful and the service was great!"

"It’s a convenient and beautiful property. The breakfast offering is amazing and worth opting in. The staff is friendly and we enjoyed our stay. "

"basic comfortable rooms. friendly staff. AC worked well. internet was strong. good location. good value."

"We loved this hotel. The location is excellent, spa is excellent but mostly the staff are so kind and accommodating "

"The views from both the rooms and restaurants are breathtaking, adding significantly to the hotel's charm. The rooms are generously sized and well-equipped, while the breakfast is not only delicious but also carefully curated. The staff are exceptionally professional, attentive, and accommodating — I genuinely didn’t want to leave. The restaurants and bar offer great dining choices, and the two gyms and pools provide plenty of space to stay active during your stay. The only downside is the location, which feels more like a financial district and isn’t close to major tourist attractions. However, that wasn’t an issue for us, as we stayed just one night after our Halong Bay trip."

"Lovely hotel "

"Amazing hotel! The staff were very kind and helpful. I was very happy with my experience. "

"Best experience possible, great people, great room. Will stay again if in Hanoi!"