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Na Balam Hotel

3.0 star property
Beach hotel with outdoor pool, near North Beach

Photo gallery for Na Balam Hotel

Aerial view
Poolside Room
Outdoor pool, pool umbrellas
Terrace/patio
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is AU$368
includes taxes & fees
18 June - 19 June

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Poolside Suite

Poolside Suite

Poolside Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
Daily housekeeping
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

Poolside Room

Poolside Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 104 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Room Standard With Pool View

In-room safe, individually decorated, individually furnished

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 2 min walk - 0.2 km
  • Miguel Hidalgo - 6 min walk - 0.6 km
  • Isla Mujeres Ferry Terminal - 13 min walk - 1.1 km
  • Cocal Beach - 1 min drive - 0.4 km
  • Dolphin Discovery - 8 min drive - 6.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 120 min drive

Restaurants

  • ‪Lima y Coco - ‬2 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
  • ‪Tarzan - ‬7 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

Family-friendly hotel near North Beach
A short walk from Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar and a terrace. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and sunloungers. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar.
Additional perks include:
  • An outdoor pool with pool umbrellas
  • A round-trip airport shuttle (surcharge), beach towels and multilingual staff
  • A banquet hall, tour/ticket information and wedding services
  • Smoke-free property, a front desk safe and beach umbrellas
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and offer comforts such as air conditioning, as well as thoughtful touches such as safes and free bottled water.
More conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • All-inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,020 reviews
The price is AU$327
includes taxes & fees
17 June - 18 June
Izla Beach Front Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Na Balam Hotel?

As of 14 June 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on 18 June 2025 start from AU$368.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Na Balam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Na Balam Hotel?

This hotel doesn't offer parking.

What time is check-in at Na Balam Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Na Balam Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Na Balam Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-11:30 PM on request. A fee of USD 120 per vehicle applies.

Where is Na Balam Hotel located?

This family-friendly Isla Mujeres hotel is located by the ocean, just steps away from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Isla Mujeres Ferry Terminal is 0.6 mi (1 km) away.

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Na Balam Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 342 out of 818 reviews
Rating 8 - Good. 298 out of 818 reviews
Rating 6 - Okay. 101 out of 818 reviews
Rating 4 - Poor. 50 out of 818 reviews
Rating 2 - Terrible. 27 out of 818 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025

10/10

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025

4/10

Close to beach
Stayed 7 nights in Apr 2025

8/10

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Stayed 1 night in Feb 2025

10/10

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Stayed 3 nights in May 2025

10/10

Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Stayed 7 nights in Feb 2025

8/10

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025

10/10

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Stayed 2 nights in Feb 2025

10/10

Great location in playa Norte.
Stayed 4 nights in Dec 2024

10/10

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024

10/10

This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
Stayed 6 nights in Jan 2025

10/10

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024

10/10

great beach access and rooms with lofts
Stayed 4 nights in Jun 2024

10/10

Loved this property!
Stayed 1 night in Jun 2024

8/10

Proximity to the best beach in the Island
Stayed 1 night in Jul 2024

10/10

The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Stayed 4 nights in Jul 2024

4/10

We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,
Stayed 3 nights in Jan 2025

10/10

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024

10/10

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Stayed 3 nights in Jun 2024

8/10

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Stayed 5 nights in Jan 2025

6/10

This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
Stayed 2 nights in Mar 2025

10/10

Very relaxing and private hotel with friendly staff.
Stayed 1 night in Jun 2023

10/10

Beautiful and quite
Stayed 1 night in Jun 2024

6/10

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
Stayed 3 nights in Feb 2025

10/10

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Stayed 5 nights in Jan 2024