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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
Adults-only hotel with 4 outdoor pools and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Reception
Lounge
View from property
Aerial view
Premium bedding, in-room safe, desk, laptop workspace
VIP Access

Reviews

7.6 out of 10

Good

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Room service
    Room service
The price is AU$499
includes taxes & fees
9 Dec - 10 Dec

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
2 bathrooms
Private bathroom
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
2 bathrooms
Private bathroom
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
On private beach
Pool
Breakfast included
All-inclusive
7.6 out of 10, Good, (895)
The price is AU$480
includes taxes & fees
9 Dec - 10 Dec
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
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About the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 16 min drive - 6.1 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Luxury all-inclusive hotel near Playa Mujeres Golf Club
Consider a stay at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only and take advantage of a free breakfast buffet, a swim-up bar and a terrace. Indulge in some rest and relaxation at PH Spa, the on-site spa. The on-site international cuisine restaurant, So Cal Gourmet Emporium, offers breakfast, lunch and dinner. Yoga classes and Pilates classes are offered at the 24-hour health club; Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only also has a coffee shop/cafe, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • 4 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Luggage storage, tour/ticket information and a front desk safe
  • A 24-hour front desk, concierge services and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 380 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Rainfall showers, shower/bath combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only on 9 Dec 2024 start from AU$498.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Yes, the property is all-inclusive.

Where is Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only located?

Situated in Costa Mujeres, this all-inclusive hotel is 2.8 mi (4.5 km) from Playa Mujeres Golf Club and within 6 miles (10 km) of Mujeres Beach and Punta Sam Ferry Terminal. Ultramar Ferry Puerto Juárez and Punta Sam Beach are also within 9 miles (15 km).

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 479 reviews" "
Rating 8 - Good. 94 out of 479 reviews" "
Rating 6 - Okay. 62 out of 479 reviews" "
Rating 4 - Poor. 48 out of 479 reviews" "
Rating 2 - Terrible. 54 out of 479 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the fact that it was adult only dining options even at the buffet. Staff new us by name even if we did not interact with them through out the stay. Thonly did a great job making sure to give us his picks on where to eat. The resort was clean. The staff ensure we were taking car of.
Stayed 3 nights in Nov 2024

10/10 Excellent

Idalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property.
Stayed 4 nights in Oct 2024

8/10 Good

TIffani D. D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority of the staff want to make sure that your trip is as pleasant, enjoyable and memorable as possible. Ricky Bobby helped with our daughter's 30th birthday celebration with decorating our cabanas and delivering her a cake. And Hector was amazing in getting whatever our hearts desired. Our party of 11 really enjoyed them both...
Stayed 5 nights in Oct 2024

8/10 Good

BeatriceJene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great the rooms do have wear and some doors in the rooms wouldn’t close but overall good. I do recommend requesting a dehumidifier for your room with all the humidity.
Stayed 6 nights in Oct 2024

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
For the resort to be a new property, the rooms have not been well maintained and look older than they are. A lot of dust on the ceilings and around the vent areas
Stayed 6 nights in Oct 2024

2/10 Terrible

Napoleon

Stayed 2 nights in Sep 2024

10/10 Excellent

Ladrina

Stayed 3 nights in Sep 2024

2/10 Terrible

Tameka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping stole my Necklace. Call security improve that my necklace was in my room, however, they couldn’t do anything about it because the person that stole it was already gone the hotel didn’t care.
Stayed 4 nights in Oct 2024

6/10 Okay

Cheryl L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

6/10 Okay

Rony M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The a la carte dining options, when the menu wasn't limited, provided a good variety of different cuisines. The private pool cabanas were also very nice, however, very overpriced.considering what was already paid for the room. The drinks were terrible, consisting of low quality alcohol and even if you did pay the extra for star class, you could only get the premium liquor at very limited bar locations.
Stayed 10 nights in Sep 2024

6/10 Okay

aminah

Liked: Cleanliness, staff & service, amenities
Although the resort is beautiful I only gave it a three star because I was placed on the 5th floor and the elevators were inoperable my entire stay . After several complaints my room finally was changed to the 2nd floor two nights left in my vacation. I did not feel safe Walking up and down the stairs . There was also lots of debris that had not been cleaned from the previous storm .. vip access benefits was a rip off just another way to sell timeshare
Stayed 4 nights in Sep 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything,spacious,clean,safe
Stayed 4 nights in Sep 2024

10/10 Excellent

Lenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better
Stayed 4 nights in Sep 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very well kept! Staff were all helpful. Food was not as good as I would like but a resort with that many people to serve I didn’t expect 5 star food
Stayed 4 nights in Sep 2024

8/10 Good

Robert

Stayed 5 nights in Aug 2024

10/10 Excellent

Patricia, Morroe

Stayed 3 nights in Aug 2024

10/10 Excellent

Taylor Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here! The staff is phenomenal! Especially the entertainment team and the house keeping staff. It’s our 2nd time - can’t wait to have a third!
Stayed 4 nights in Aug 2024

10/10 Excellent

Tatevik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Darren was amazing!
Stayed 4 nights in Aug 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suzie was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Tenesha

Stayed 4 nights in Aug 2024

8/10 Good

Nevaeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful perfect get away for Cancun. It is 45 minutes from the Cancun airport. The food was good except for the steak house that steak house was absolutely disgusting and non edible. Andrea was so helpful and so accommodating to all needs or question we had! Would highly recommend this hotel!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, clean and staff was nice as well. Everything was good except for the fact that you have to make reservations in order to eat at the restaurants in the hotel. It shouldnt be that way. The process of making the reservations was shockingly harder then they make it seem. Its supposed to be through their app but theres almost always no time/availability. They should just let the guests walk in and follow first come first serve. Again, the place was clean but specifically their showers should be cleaned more often. First night there I had to rinse my shower of what seemed to be an orange substance. After rinsing most of it, it was okay to use. The staff was amazingly sweet! Food and drinks were amazing. We enjoyed our stay! Rooms were beautiful.
Stayed 4 nights in Aug 2024

8/10 Good

SWARANJIT SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Deja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Our butler Damian was the absolute best! We will definitley be returning!
Stayed 3 nights in Aug 2024