Hotel Riu Dunamar - All Inclusive

3.5 star property
Family-friendly fun at the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Dunamar - All Inclusive

Aerial view
5 outdoor pools, pool umbrellas, pool loungers
Lobby
Free minibar, in-room safe, individually decorated, desk
6 bars/lounges, 2 swim-up bars, poolside bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Breakfast included
  • Spa
  • All-inclusive

Room options

Available filters for rooms
Showing 51 of 51 rooms

Double Room, Partial Ocean View (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Standard Double Room (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Oceanfront (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Suite (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-CAN)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Oceanfront (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • 70 sq m
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • 36 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Standard Double Room, Ocean View (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (E)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, 2 Bedrooms (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Partial Ocean View (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Ocean View (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 70 sq m
  • Sleeps 5
  • 4 Single Beds

Suite (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Classic With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Double Room With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Classic With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed
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About the area

Map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 6.4 km
  • Mujeres Beach - 17 min drive - 8.0 km
  • Isla Mujeres Ferry Terminal - 88 min drive - 17.1 km
  • Dolphin Discovery - 94 min drive - 22.4 km
  • North Beach - 98 min drive - 17.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

All-inclusive eco-certified property by the ocean
At Hotel Riu Dunamar - All Inclusive, you can look forward to a free breakfast buffet, an adjacent golf course and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a body treatment, a massage and a facial at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Fitness classes are offered at the health club; other things to do include windsurfing, snorkelling and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities, such as a nightclub and 2 swim-up bars.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and meeting rooms
  • A TV in reception, concierge services and tour/ticket information
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 740 individually decorated rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities such as free stocked minibars and free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 31.12 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Dunamar - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Hotel Riu Dunamar - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Dunamar - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Dunamar - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Dunamar - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Dunamar - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, scuba-diving lessons and more.

Where is Hotel Riu Dunamar - All Inclusive located?

Located in Costa Mujeres, this beachfront property is next to a golf course and within 6 mi (10 km) of Playa Mujeres Golf Club, Mujeres Beach and Punta Sam Beach. El Niño Beach and Punta Sam Ferry Terminal are also within 9 miles (15 km).

Reviews

8.2

Very good

Rating 10 - Excellent. 625 out of 1324 reviews" "
Rating 8 - Good. 352 out of 1324 reviews" "
Rating 6 - Okay. 180 out of 1324 reviews" "
Rating 4 - Poor. 84 out of 1324 reviews" "
Rating 2 - Terrible. 83 out of 1324 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ismail

Stayed 4 nights in Nov 2024

10/10 Excellent

jessica

Stayed 4 nights in Nov 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Mala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went with family including my toddler & we all had fun will definitely go back there.
Stayed 3 nights in Nov 2024

4/10 Poor

Milena

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel it self is beautiful and the beaches are kept clean the hotel is about 45 minutes away from the city my only complaint would be that the staff was not the friendliest with an exception of a few bar tenders by the pool area Willy was very nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because of the waterpark. Glad I did because my daughter loved it. The property is very clean and most of the staff was friendly. The food options were better on some days than others, but still very good. The only downside is that there is nothing at all outside of the property. But I already knew that when I booked. If you want to be in area where there is entertainment and shopping nearby, the hotel zone is where you want to be. If you are just wanting to stay within the facility and enjoy yourself, this is a great option. Overall, I would came back again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Javier Valentino, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Nov 2024

10/10 Excellent

Mayra Janeth, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really nice

8/10 Good

Tarrant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a better menu for restaurants
Stayed 4 nights in Nov 2024

2/10 Terrible

Reba

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. I have been traveling to Cancun for 20 years and this is the first poor review I have written after staying at several resorts. Upon arrival, they informed us they only had twin beds and not double beds and we had to move to a king with a pullout to accommodate our group. We later learned this wasn’t true after seeing into rooms. They charged me an extra money for my 6 yo old after arrival claiming I entered him into Expedia as an infant which I had proof was not true and they were not willing to speak with Expedia when I had them on the phone. Our room still had trash and hair all over the floor. Trash was left throughout the property. Front desk was unfriendly and in general staff was not overly friendly at restaurants or bars. Food quality was poor as well. My Mom was roofied at the pool bar. She barely had any drinks and was unable to walk to the room. She continued to vomit and was incoherent. We informed the front desk and he basically acted like I was lying and there was nothing they could do nor were they concerned. I will never stay at a RIU property again. I was so disappointed in this property.
Stayed 4 nights in Nov 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the shows,food and the attention of all the people working in there Very satisfied.
Stayed 5 nights in Nov 2024

10/10 Excellent

Edyta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, very nice, good food,
Stayed 5 nights in Nov 2024

8/10 Good

Hasan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything!! The beach is so beautiful and we were so happy to be there. First time in hotel and we were so impressed by the atmosphere and staff. So clean and food was great!!!
Stayed 8 nights in Nov 2024

10/10 Excellent

Akeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining was excellent and the staff was friendly and amazing. I had a great time and would highly recommend to anyone. I’ll be visiting Rui spots anywhere I can.
Stayed 6 nights in Nov 2024

6/10 Okay

Renita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dislike like the food , club and the transportation to and from the airport was terrible.
Stayed 3 nights in Nov 2024

4/10 Poor

Antonio

Disliked: Staff & service
The entertainment was good. Food was OK but at the buffet they kept running out of some food items very quickly and had to wait. Customer service was not that great compared to other RIU’s we’ve stayed at. Rooms are clean. The beach is very dirty and does not look maintained at all. Also there were no waiters at the beach serving drinks. Almost felt as if they were understaffed.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jamillah Saderia

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible, the staff was so rude the names are Veronica which was one of the staff, Raul is the life guard and Oscar which was the bartender at the swim up bar. Even when you ask for help they didn't want to help at all but give attitude. The transportation around that area is terrible they wanted to charge you more money if u are using U.S money went is unfair. The food was terrible, uncooked no seasoning. The drinks were a hit and miss depending on the bartenders, most drinks were watered down. Then this place doesn't have real party events going on. I came on a Thursday and left Monday. Only party events they have are on Monday, Wednesday and Friday. This is my first Riu hotel experience that I know they don't have events going on every day. But it's shocking because u would think there will be events on the weekend. I wouldn't recommend this hotel at all and it's boring. They didn't even have clean silverware which is a turn off. Even when you ask for a new one they came back with another dirty one. But like I said before wouldn't recommend at all !!
Stayed 4 nights in Nov 2024

4/10 Poor

Dayvaun

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I found that the food choices are not as wide of a variety and the staff was very rude at times and unhelpful with certain situations.there was not much to do on the resort as well which made the experience feel bland and repetitive
Stayed 4 nights in Nov 2024

10/10 Excellent

nidal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a true 5 star resort . Perfect for family with kids.
Stayed 7 nights in Nov 2024

10/10 Excellent

Alejandro, North Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Nov 2024

2/10 Terrible

George

Disliked: Staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Alexandra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Great friendly and attentive staff but the food and drinks aren’t good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kearston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Food and Drinks
Stayed 7 nights in Nov 2024

10/10 Excellent

Mykel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024